Front Office Executive Summary

Our client in the Healthcare Sector is seeking a Front Office Executive to join their team. The Front Office Executive will provide a range of reception intake and associated administrative services pertaining to incoming patients. The front office executive will answer and direct incoming calls to appropriate individuals.
Responsibilities:
Greets patients or their families and finds out the nature of their enquiry.
Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
Communicates all information to Floor Supervisor on daily basis.
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate courses of action.
Keeps accurate records of discussions or correspondence with customers.

Requirements:
Preferably a graduate in any discipline.
Minimum 2-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.
Proficient technology application skills; Basic MS Office (Word, Excel, & Power point).
Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
Patient focused; service oriented; patient & understanding.

How to Apply

Submit your job application to careers@compactibleskills.com