Terms and Conditions

Payment Options: Clients are encouraged to utilize our multiple online payment systems for the settlement of invoices. Payment methods include mobile money (Momo) as well as all major bank cards accepted in Ghana. Clients experiencing difficulties with their Momo accounts are advised to utilize alternative payment options available through our online payment system.

Job Search Support Services Scope: Sobiaonline provides job search support services aimed at increasing candidates’ interview call rates. It is important to note that while our services are designed to enhance candidates’ prospects, Sobiaonline does not have influence over the shortlisting process or the final hiring decisions made by employers. Clients should understand that our services are not a direct recruitment service and do not guarantee employment.

Priority Service Delivery: Sobiaonline prioritizes service delivery for clients with paid invoices. Timely payment ensures that clients receive high-value and timely services. Sobiaonline reserves the right to prioritize paid service delivery over clients with overdue invoices. Clients with outstanding payments may experience delays in service delivery until invoices are settled.

Payment Terms: Invoices are due upon receipt unless otherwise specified in writing. Late payments may be subject to late fees or interest charges as outlined in our payment terms. Clients are responsible for ensuring timely payment to avoid service disruptions.

Service Timelines: Sobiaonline endeavors to deliver services within agreed-upon timelines. However, service delivery timelines may be contingent upon timely payment. Sobiaonline is not bound to meet service timelines if payment has not been made in accordance with our payment terms.

Cancellation Policy: Clients may cancel services in writing, subject to the terms outlined in our cancellation policy. Cancellation fees may apply depending on the stage of the service engagement.

Amendment of Terms: Sobiaonline reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes in writing and are responsible for reviewing and adhering to the updated terms.

By engaging Sobiaonline’s services, clients acknowledge and agree to abide by these terms and conditions.

Services

Thank you for choosing our services. Before proceeding, we kindly request you to review and understand our service terms and agreements outlined below:

Commencement of Services:
a. Full Payment: We will begin providing our services upon receipt of full payment for the required service.
b. Downpayment: In certain cases, we may commence services upon receiving a downpayment of 60% of the total cost. The specific nature of the service and the client’s choice will determine the applicability of this clause.

C. Job search support services: Sobiaonline prioritizes service delivery for clients with paid invoices. Timely payment ensures that clients receive high-value and timely services. Sobiaonline reserves the right to prioritize paid service delivery over clients with overdue invoices.

Client Responsibilities:
a. Clear Feedback: We expect clients to provide timely and clear feedback throughout the service period. This will enable us to meet your expectations and deliver high-quality results.
b. Timely Payments: Clients are required to make payments within the stipulated timeframe as agreed upon during the service booking. Timely payments ensure smooth and uninterrupted service provision.

Ethical Usage of Academic Writing Services:
Students utilizing our academic writing services are expected to do so ethically. We strictly discourage any form of plagiarism or unethical practices related to academic assignments. Our services are intended to assist students in their learning process and not to replace their individual efforts.

Unmasking Companies for Job Postings:
For employers seeking candidates through our job posting platform, we highly recommend unmasking the companies behind the posted jobs. This helps attract quality candidates and minimizes the risk of job scams or fraudulent activities.

Job Search Assistance Services:
Our job search assistance services are designed to ease the burden of job seekers and expedite their job landing process. However, it is important to note that our services should not be interpreted as direct recruitment or placement services. We aim to facilitate the job search journey of individuals and provide them with valuable resources and support.

By engaging in our services, you acknowledge and agree to abide by these terms and agreements. For any queries or further clarification, please do not hesitate to contact our customer support team.

Privacy Policy

At Sobiaonline, we are committed to ensuring the privacy and security of our users’ personal information. This Privacy Policy describes how we collect, use, and protect the personal data provided by our users when accessing and using our website and services.

Information We Collect:
1.1 Personal Information:

When you register on Sobiaonline, we may collect personal information such as your name, email address, phone number, and billing information for payment processing.
1.2 Usage Information:

We may collect information about how you use our website and services, including the pages you visit, the duration of your visit, and the actions you take while on our platform.
1.3 Account Credentials:

To access certain features and services, you may be required to create an account with us. In this case, we collect your chosen username and password for authentication purposes.
1.4 Communication:

When you contact us or communicate with our support team, we may collect your email address, name, and any other information you provide during the interaction.
Use of Information:
2.1 Provision of Services:

We use the personal information collected to provide you with the academic writing, web design, and career guidance services you have requested from Sobiaonline.
2.2 Personalization:

We may utilize the information provided to personalize your user experience, improve our services, and tailor our offerings to your interests and preferences.
2.3 Communication:

We may use your contact information to send you relevant updates, notifications, special offers, and other communications related to the services you have requested or information you have consented to receive.
2.4 Legal Requirements:

In certain situations, we may be required to disclose your contact information to comply with applicable laws, regulations, or legal processes.


Data Security:
3.1 Protection Measures:

We implement appropriate security measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, and secure server protocols.


3.2 External Links:

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.


Data Retention:
4.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy:
5.1 Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information.

Your Rights:


6.1 You have the right to access, rectify, or request the deletion of your personal information held by Sobiaonline. You may also choose to limit the processing, transfer, or correction of your personal data.

Amendments:


7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website, and we encourage you to review it periodically.

Contact Us:


8.1 If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data processing practices, please contact us at sobia@sobiaonline.com.

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