PCL Industries Limited Hiring Help Desk Officer in Greater Accra
May 2 till
May 31
Job Alerts
PCL Industries Limited
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Help Desk Officer Summary
Responding promptly to customer enquiries.
Communicating with customers through various channels.
Help Desk Officer
JOB DESCRIPTION
Responding promptly to customer enquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
HND or degree
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Location: Accra
How To Apply For The Job
All C.V.s should be sent via:
pclindustries88@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 29 May, 2024
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