Job Title: Front Office/Records Executive

Location: Lister Hospital and Fertility Centre, Ghana

Application Deadline: 30th April 2024

We Are Hiring!

Lister Hospital and Fertility Centre is seeking a highly organized and communicative individual to join our team as a Front Office/Records Executive. If you excel in handling emergencies, multitasking, and delivering exceptional customer service, we invite you to apply for this position.

Requirements:

Effective Communication and Interpersonal Skills: The ideal candidate should possess excellent communication skills and be proficient in interpersonal interactions. Proficiency in a second language is an advantage, as it allows for effective communication with a diverse range of patients and colleagues.
Experience in Healthcare Sector: Prior experience in the healthcare sector is an added advantage. Familiarity with medical terminology, patient records management, and healthcare administrative processes will be beneficial in this role.
Minimum of 2 Years Working Experience: Candidates should have a minimum of two years of relevant working experience, preferably in a customer-facing role or within the healthcare industry.
Minimum of a Diploma in a Related Field: A diploma in a related field such as healthcare administration, medical office management, or business administration is required for this position. Relevant certifications or additional qualifications will be advantageous.
Responsibilities:

Front Office Management: Greet and assist patients and visitors in a courteous and professional manner. Manage incoming calls, schedule appointments, and respond to inquiries effectively.
Records Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations. Organize and file medical records, test results, and other documents efficiently.
Emergency Handling: Handle emergency situations calmly and efficiently, following established protocols and procedures. Coordinate with medical staff and emergency services as necessary to ensure prompt and appropriate response.
Customer Service Excellence: Provide personalized assistance and support to patients, addressing their concerns and needs promptly. Strive to deliver the finest customer service experience to enhance patient satisfaction and loyalty.
How to Apply:

To apply for the Front Office/Records Executive position, please send your CV to hr@listerhospital.com.gh before the submission deadline on 30th April 2024. Please note that only shortlisted applicants will be contacted for further evaluation.

Join our team at Lister Hospital and Fertility Centre and contribute to our mission of providing high-quality healthcare services with compassion and professionalism. We look forward to welcoming a dedicated and motivated individual who shares our commitment to excellence in patient care. Apply now and be a part of our dynamic healthcare team!