E-Commerce Officer Summary

accountable for signing up policies and assisting a variety of clients through telephonic and social media channels

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for signing up policies and assisting a variety of clients through telephonic and social media channels, in accordance with business, process and compliance rules.

Duties And Responsibilities

Conduct social media and telephonic sales with customers.
Meet daily production standards and uphold service quality benchmarks.
Adhere strictly to business, process, and compliance guidelines.
Foster and maintain relationships with internal departments, intermediaries, and sales advisors.
Manage and nurture customer relationships via social media and telephone communications.
Conduct quality checks on own work and maintain service excellence standards.
Collaborate effectively with team members to achieve organizational objectives.
Inform clients of requirements, procedures, and provide assistance with inquiries or feedback.
Bachelor’s Degree in any discipline from an accredited tertiary institution.
Sales Experience
Exceptional written and oral communication abilities.
Strong relationship management skills.
Outstanding interpersonal skills.
Highly organized, with the ability to multitask and prioritize effectively.
Results-oriented mindset.