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Technical Sales Support Grinding
February 8 till

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Metso

Technical Sales Support

Technical Sales Support for Grinding supports first line technical issues in the Market Area Africa (MA), resulting in the provision of technical solutions to support customer needs and issues relating to products defined and the support of the more complex technical scopes of proposals.

Under the Grinding, Bulk and Pyro (GBP) Business Line (BL) portfolio, lays the Grinding product group (PG), which requires technical competence as well as a drive to assist in problem solving. This role is a pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) and customer needs.

Essentially, the Technical Sales Support role works with the Sales Area to effectively deliver a seamless experience, that delivers a ?technical solution? that meets the customer?s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.

Job Duties And Responsibilities

Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for grinding, through site visits and using Digital and Remote services (i.e. Augmented Reality)
Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems
Participating in technical warranty claim or customer complaint handling
Act as a trainer for internal/external technical trainings, for products
Expertise support for problem management, technical sales support, R&D and product development
Support IB Validation
CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research ; inspection report reviews, recommendations and solution as requested
Supporting Field Services with Technical information/details
Supporting the sales process and assisting with the Technical information flow and part numbers
Assisting with developing and influencing and negotiations when required
Support overall sales funnel development
Ensure timely progress of sales cases throughout the different phases
Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis
Qualifications And Experience

HND/BSc. Metallurgical Engineering / Process Engineering, with a minimum of 5 year?s field experience in Process Equipment or,
Must have extensive Sales experience
Experience of applications in minerals processing
Must have up to date understanding & knowledge as a technical product specialist
Understanding and experience of sales and financials
Familiarity with a broad range of Minerals Processing Equipment
Familiar with the core processes of the sales process
Experience in complex relationships
Advanced verbal and writing skills
Computer literacy and MS Office Skills are an inherent requirement
RELATIONSHIPS

Reports directly to the Head of Technical Sales Support ? Services
INTERNAL/EXTERNAL INTERFACES

Management
Other Engineers
Suppliers and sub-contractors
Clients
Site staff
Skills And Abilities

Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Strong relationship building skills, a bias for action and detail-oriented behaviours
A high level of computer skills is essential ? Excel, Word, PowerPoint and Access
Highly motivated individual with the ability to work under stress and meet the deadlines
Ability to work in a team atmosphere and Supervision skills
Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment
Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
The employee is regularly required to stand, walk, climb and balance
The employee must occasionally lift and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences
Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
Full driver?s license with clean drivers record and be able to travel regularly
Kindly note that, should you not receive any response from us within 30 days, please regard your application as unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, previously disadvantaged candidates will be preferred.

 

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