Position: Onboarding Agent, Mobility
Who We Are and What We Do:
At Deel, we are a global team dedicated to helping businesses hire anyone, anywhere, with ease. Our diverse team comprises over two thousand self-driven individuals spanning across 100 countries. Our shared culture of innovation drives us to continually enhance the Deel platform and our products for our customers. Related to work-from-home opportunities in Ghana
Our mission is to enable companies to hire the best talent globally. We believe that a 30-mile hiring radius should no longer limit companies’ access to exceptional talent. Deel envisions a world without hiring borders, where endless talent seamlessly connects with great companies.
With market-leading technology, expertise, and a global team, we are essential to the success of Deel’s platform. We deliver outstanding products and platform features, creating millions of job opportunities worldwide and connecting the global workforce with the best companies.
Following our successful Series D in 2021, we raised an additional $50M last year, doubling our valuation to $12B. This is an exciting time to join Deel, the market leader in international payroll and compliance.
Why You Should Be Part of Deel’s Success Story:
We offer global teams the tools they need to hire, onboard, manage, pay, and scale rapidly.
Our vision is to build a generational platform that fosters a diverse global economy by seamlessly connecting companies with talent worldwide.
Our total rewards programs are designed to provide fair and competitive compensation, reflecting our commitment to inclusivity and access for all.
Responsibilities:
Client Communication: Maintain regular communication with clients via email and phone, providing immigration support, answering inquiries, and offering guidance throughout the immigration process.
Document Management: Gather, review, and organize application documents, ensuring completeness and accuracy before submission.
Quality Control: Verify the quality and accuracy of provided documents to minimize errors and enhance the success rate of immigration applications.
Client Support: Offer consistent, industry-leading support and immigration strategy from the initial consultation call through the petition filing process.
Case Monitoring: Monitor individual case pipelines to meet production targets, critical deadlines, and enhance overall client satisfaction.
Continuous Improvement: Provide feedback and insights to identify opportunities for continuous process improvement and efficiency gains.
Special Projects: Collaborate with the team on special projects and assignments related to immigration services and process optimization.
Requirements:
1+ year of experience with international mobility.
2+ years of experience in customer service.
Strong analytical skills: ability to identify, scope, and resolve complex immigration issues.
Experience using JIRA, Zendesk, Intercom, or other ticketing tools is a plus.
Excellent attention to detail with the ability to execute tasks swiftly, even when managing multiple tasks simultaneously.
Fluent in English; knowledge of another language is a plus.
Total Rewards:
At Deel, we believe in rewarding our workforce fairly and competitively. Our total rewards programs are designed to meet our employees where they are. Your total rewards package may include:
Computer equipment is relevant to your role.
Stock grant opportunities.
Additional perks and benefits based on your employment status and country.
Flexibility to choose your work location, whether it’s your home, a beach, or a WeWork.
At Deel, we’re committed to diversity and inclusion. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other legally protected characteristics.
Join us at Deel and be part of a dynamic team working towards a world without hiring borders, where talent knows no limits.
