27 Jun 2020

Full Time Call Center Representative in Kumasi

sobiaonline Anywhere

Call Center Representative in Kumasi

Job Description

Call Center Representative

A Reputable Company seeks call center representative to start immediately. Location Ahinsan, Kumasi.

Responsibilities include

Supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.

Provides detailed level answers on product applications and provides escalation and routing for complex issues and requests.

Maintains ownership of calls throughout the life cycle of the users request to include following up with end-user and escalation team

Researches customer concerns and find appropriate resolutions.

Creates and maintains case management records of daily problems and remedial actions taken.

Basic Qualifications:

Must possess a High School Diploma and two (2) years of experience supporting an IT service desk

The Person:

Passionate about customer care

Target oriented

Proficiency with Microsoft Office

Experience using a ticketing system and Help Desk Tools

Fluent in written and spoken English

Able to work well under pressure and under minimum supervision

An excellent communicator

Able to work in teamwork & collaborative environment.

Must be able to accept changes and come up with agile solutions

Must be abls to type 40 words per minute

Exposure to Customer Care or Call Center experience is a plus

Must be willing to work 8AM – 5PM

Industry

Computer Software/Hardware, Information Technology

Employment Type

One year contract with possible extension

Send resumes to the hiring manager k2sackey@hotmail.com. Call 057 744 9493 if you have questions referencing this opportunity.

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Job Categories: Jobs in Ghana. Job Types: Full Time.

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