Call Center Agent Overview:

24 Hours Group is seeking a highly motivated Remote Call Center Agent to join our team. In this role, you will be responsible for managing inbound and outbound calls, understanding client needs, and facilitating seamless transitions from inquiries to towing services. If you thrive in a fast-paced, customer-focused environment and possess exceptional communication skills, we want to hear from you. Related to remote jobs in Ghana

Call Center Agent Key Responsibilities:

Efficient Call Management: Handle a high volume of incoming and outgoing calls within our operations.
Client Needs Assessment: Identify and understand the needs of clients, providing effective solutions.
Lead Conversion: Answer inbound calls and skillfully convert them into potential leads, subsequently facilitating the booking of towing jobs.
Working Conditions:

Location: Remote
Shift Schedule: Shift-based role within a 24/7 Call Center environment.
Time Zone: Pacific Time Zone
Payment: Weekly Payout
Requirements:

Call Center Agent Skills and Qualifications:

Calm and Professional Demeanor: Ability to maintain composure and professionalism, even in high-pressure situations.
Proficient in English: Strong command of the English language, encompassing grammar, verbal communication, and conversational skills.
Google Maps Proficiency: Familiarity with the effective use of Google Maps for location tracking and route planning.
Fast Typing Skills: Demonstrated ability to type quickly and accurately.
Technical & Physical Requirements:

Internet Connection: High-speed and stable internet connection.
Equipment: Modern laptop/desktop equipped with a functional headset and microphone (Minimum: Intel Core i5, 10th generation processor, and 12GB RAM).

How to Apply for the Call Center Agent:

Interested candidates should submit their applications, including a resume and cover letter, detailing their relevant experience and qualifications for this role. We look forward to welcoming dedicated individuals to our remote team who are passionate about delivering exceptional service.