Full Time Call Center Agent for Farmerline
Call Center Agent
Since 2013, Farmerline has directly helped farmers to improve their productivity and profit in Ghana and also provided technical support to other organizations to do the same. Farmerline started its operations serving 800 farmers in the Ashanti Region of Ghana with information via mobile telephony.
The company has since grown to reach 341k farmers (directly & through partners). Farmerline currently offers a complete bundle of services to farmers through direct sales and on credit.
We deliver quality farm inputs to remote areas where farmers live and work. We also support farmers by providing financing for farm inputs, education in planting techniques to minimize post-harvest losses and maximize market prices.
For the past 7 years, Farmerline has worked closely in partnerships with over 70 agribusinesses, government agencies, development organizations and input manufacturers that are aligned with the vision and strategic goal of creating lasting profit for farmers everywhere.
Farmerline works with over 250 young people in a variety of fields, from finance to engineering, to field operations. The team has been the main drivers behind our innovations and growth in the industry.
|Job Title||Call Center Agent/ Customer Success Associate|
|Department and Location||Farmer Services, Kumasi, Ghana|
|Preferred start date||Immediately|
|Incumbent Supervisor||Reports to the Head of Farmer Engagement|
|The Call Center Representative is the essential link between Farmerline and the customers who are onboarded to the company’s services. He/ she manages communication with these customers, mostly rural farmers in Ghana and West Africa. We are searching for a polite and professional Call Centre Rep who will work closely with other team members to provide outstanding service to our customers by answering questions and forwarding any complaints to the right Manager. As a Call Centre Agent, you may handle a high volume of incoming and/or outgoing calls and you should seek to provide a positive experience for each person who calls and provide an accurate or efficient response to satisfy each caller. The Call Centre Representative will be evaluated on their success connecting to farmers, and translating these interactions into both high satisfaction for customers and important feedback for Farmerline.|
|2020 Quarter 2 Objectives|
|Content and curriculum development
Farmer Training and Behaviour change
|Benefits and Compensation|
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