VAS Delivery Manager at Ericsson in Greater Accra Region

State: Accra, Ghana
Country: Ghana
Deadline: 16/09/2021
Qualification: Degree
Work Experience: 4 Years
Career Level: Mid Career
Industry: ICT

VAS Delivery Manager Summary

Apply now for the job vacancy of VAS Delivery Manager at Ericsson in the Greater Accra Region of Ghana

About Ericsson and the VAS Delivery Manager

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our

business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.

This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Excellent Opportunity!

We are now looking for a VAS Delivery Manager who will be responsible for ensuring the accurate and proper delivery of customer support services to our customers.

In this VAS Delivery Manager role, you will be responsible for the financial and commercial performance of delivered customer support services.

The VAS Delivery Manager will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.

The VAS Delivery Manager role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

As VAS Delivery Manager, You will:

Responsible for establishing & driving delivery of VAS Services in the Region
Responsible for TRCP & Other specific Assignments towards Global delivery organization for delivery of elements of the Contracted VAS Services towards the Customers.

Manage KPI’s & PI’s relating to the deployment & delivery of VAS Services
Consistently search for ways to improve the VAS services

Good Project Management Skills & understand of the ePROP’s methodology
Responsible for the cost and Quality aspects of VAS delivery

Work with the Regional & Global delivery Resources to analyze customers experience & maturity to create a suitable VAS Service offering

To be successful in the role you must have:

Education: BS Degree in Engineering or Telecommunications or Electronics
Min years of experience: 5 years
Domain-experience: Network and Digital Services

Should have an adequate degree in telecommunications or Datacom or equivalent experience from Technical Support area within the Telecom or similar industry.

Must have Excellent Written/Verbal Communications, Presentation & Negotiation Skills
Senior person in organization that is able to interface to all levels of Customer Management
Persistent & Consultative approach

Ability to listen to the customer needs & requirements and translate these needs & requirements to assist EP Sales develop a service Offering that meets OR exceeds Customer Expectations

Needs to be a motivated individual that is focused on the Success of VAS Services in the Region

Additional Requirements:

Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and great teammate.
Ability to adapt to change

Good communication skills to be able to deal with multiple customers

This Job is Multi Geography hire with Primary location Kenya and open to hire in Ericsson Operating countries in Middle East & African region.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions.

With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with

hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply for the VAS Delivery Manager?

To prepare yourself for next steps, please explore here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value?

Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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