Training and HR Manager

Full Time Western Region BIMA
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State: Takoradi, Ghana
Country: Ghana
Deadline: 04/06/2021
Qualification: Degree
Work Experience: 20 Years
Career Level: Mid-level
Industry: Commerce

Specific responsibilities include:

Recruitment & HR (30%):

Continuously research and recommend new recruitment channels for agents recruiting within agreed budget
Actively prospect via all required channels (on field, street fairs, one-on-one’s etc.) to ensure maximum pool of qualified applicants ready for sales roles
Collect and assess CVs, conduct interviews and select suitable and qualified applicants in the Western Region
Ensure selected applicants bring all required documents before start of engagement
Update the Agents file with all new joiners both manually and electronically Ensure all new joiners complete the required engagement forms and ensure information provided is accurate
Prepare introductory letters for agents to open bank accounts
Coordinate the provision of ID cards for sales forces in the Western Region
Hearings and resolutions of staff grievances
Sit in HR level disciplinary meetings for agents in the Western Region
Organize the agreed social events for the year
Address staff health benefits related issues

Training (70%):

Conduct orientation for all new employees in the Western Region
Conduct values training and code of conduct training for all new employees in the Western Region
Manage the new joiners onboarding process in a timely and orderly manner ensuring a positive onboarding experience
Determine training needs by analyzing sales results as well as Quality Improvement reports, spending time in field and liaising with sales supervisors and managers
Have weekly check-ups with the Quality Improvement Team to identify key issues and training needs
Deliver combination of classroom training and in-field training
Continually measure the impact of training on agent productivity, agent quality scores and agent retention
Responsible for all logistics arrangement for trainings including conducting training needs analysis, developing customized curriculum and learning activities and implementing training programs to address the needs identified
Provide training feedback assessment to gauge effectiveness of trainings conducted
Work within agreed training budgets and control costs
Continually upgrade own training knowledge
Perform other related mobile sales force training tasks as assigned

The candidate must be/have:

Minimum of first degree and must have completed National Service
Prior experience in sales and/or training
Highly organized and structured, able to manage work streams across three regions (Takoradi, Cape Coast, Tarkwa)
Excellent communication skills and patience
You are results-oriented and are able to clearly analyse the impact of your initiatives
You take initiatives by sharing ideas to management and implementing agreed activities

PS: Only shortlisted applicants will be contacted.

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