Technical Support Professional – Storage



Technical Support Professional

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Ensure SLAs and Operational KPI are met
Work as necessary with internal and external support functions when and where major incidents occur
Attending and contributing to team and project meetings
Contributing to the improvement or standard procedures and documentation
Provide Hitachi storage management and integration services, storage migration, and provisioning to Hitachi Enterprise Platforms
Data gathering and validation of source arrays or environment
Implementation of storage design on target systems
Migration methodology pre-meetings or validation with customer
Migration of hosts setup and testing
Provide Documentation of target systems design and host mapping layout
Periodic Reporting and produce reports in terms of health of the environment
Monitoring of storage ticket queues, storage device performance, storage integration with systems
Attending and contributing to team and project meetings
The candidate Must be Familiar with
Hitachi HCS and RestAPI Server
Host Operating Systems: Windows, AIX, Linux , VMware
Host both Physical and Virtual, HBA, SAN; fabric zoning, storage mapping
Brocade switch support and SAN Fabric Zoning
Migration Techniques; Hitachis Non Disruptive Migration software
Designing, planning and setting up enterprise class storage systems
Capacity planning and data migrations
Recommend improvements and or alternatives
Collaborate with other technology groups or interrelated groups to provide technical, operational and innovative expertise
Performing Root Cause Analysis and implementing preventative measures
Supporting and assisting with a Disaster Recovery infrastructure and procedures
Proactively monitor health and performance of systems and infrastructure
Document the environment portfolio and create or maintain operational procedures


Required Technical and Professional Expertise
Minimum of Bachelor Degree in Computer Science, Engineering or relevant program and additional Certifications a plus.
Minimum 5 years of working with Hitachi Storage infrastructure.
Strong analytical skills with the ability to assist in resolving various systems issues for multiple integrated locations and systems


Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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