Service Operations Manager

Full Time Greater Accra Vodafone Ghana
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Deadline: 31/01/2021
Qualification: Degree
Work Experience: Experienced
Industry: Human Resources

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role Purpose
The role of the Operations Manager is to govern the service deployed across a subset of Vodafone Markets.

Responsibilities and Experience
Duties and Responsibilities

Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Managing the local market operational relationships
3rd Party supplier Operational Management
Internal Operations Liaison within Vodafone Group Technology
Continuous Service Improvement (CSI) opportunities
Developing improvement plans and training the local market in best operational practices
Overseeing Capacity planning
Assisting with Budget forecasting
Supporting Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence

Qualification and Experience

A good first Degree in Business Administration or Telecommunications Engineering
5yrs+ Operations Management Experience in the Telecommunications Sector
Natural diplomatic skills and an Excellent communicator
Global / cultural management and awareness
ITIL qualification
Managing OLTP Environments and OLTP Architecture knowledge
Banking/ Financial experience as well as Budget management
Project planning and delivery skills
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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