Service Operations Manager Job Description
Epiroc seeks the services of a Service Operations Manager in Accra, Ghana.
Key customer management and one point of contact for Mining and Rock Excavation Parts and Service sales and commercial matters.
Develop Key and Strategic customer relationships to the next high level.
Responsible for Mining and Rock Excavation Parts and Service Products sales growth, profitability and planning
Core responsibilities/ Expectations
Provide solid field and marketing strategy to grow the Mining and Rock Excavation Parts and Service business in Ghana and English speaking West Africa
Develop and grow Mining and Rock Excavation products – both Parts and Service.
Responsible for Key account management and Customer satisfaction. Participate in Mining and Rock Excavation Marketing activities.
Provide aftermarket Support to Capital divisions during tenders.
Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
Provide Parts Planning and coordinate with Logistics for inventory Planning.
Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
Responsible for Key Customer complaints and follow up.
Follow-up for on Receivable and Inventory reduction and efficiencies
Other duties and projects as assigned.
This position reports to the Business Line Manager, Parts and Service
Knowledge and Experience
Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
Must have both OEM & Mine Maintenance Experience
Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
Experience in any ERP system
Assertive and Self-Driven
Passionate & motivated
Good time management skills
Location of the position will be in Ghana.
In addition to sending your CV, please include a short letter about yourself and describe why you are applying for this position. Last day to apply is 5 March 2021.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
To apply for this job please visit www.epirocgroup.com.