Service Excellence Supervisor Letshego Ghana

State: Accra, Ghana
Country: Ghana
Deadline: 25/09/2021
Qualification: Degree
Work Experience: 4 Years
Career Level: Mid Career
Industry: Commerce

To attend to customer queries, complaints, compliments and provide feedback through analysis of the customer service feedback system and face to face interaction with customers to garner the momentum for customer focus and experience

Key Accountabilities

Uphold the subsidiary strategic pillar of customer experience
Ensure resolution of customer complaints as per the customer care policy and procedure.
Liaise between the subsidiary and vendor for the automated customer feedback solution.
Identifies opportunities for process improvement by gauging customer reactions to processes and policies.
Collaborate with departments on process re-engineering to enhance customer service.
Prepare monthly reports on customer service
Minimum Job Requirements

Academic Requirements

Degree in Business Admins or its equivalent.
Knowledge, Skills, Abilities and Experience

Customer Service Management
Understanding of operations policies and procedures
Proven team player with ability to promote and support company initiatives
Ability to build relationships with the internal and external stakeholders.
Good communication skills, both verbal and written.
Planning and Organizing skills.
Computer literate in excel, word power point
3 years working experience in a financial Institution with at least 2 years’ experience having worked in customer experience
Additional information

Multi-cultural awareness and the ability to interact with a wide range of differing levels of staff will be an advantage
Closing date for applications: 27th August 2021

Apply to (email address): [email protected]

Standard Disclaimer: Only shortlisted candidates will be contacted

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address

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Upload your CV/resume or any other relevant file. Max. file size: 8 MB.
Yr


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

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