Senior Service Delivery Manager

Full Time Greater Accra IBM
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State: Accra, Ghana
Country: Ghana
Deadline: 30/05/2021
Qualification: Degree
Work Experience: 11 Years
Career Level: Mid-Level
Industry: ICT

Senior Service Delivery Manager

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The senior service delivery Duties and responsibilities:
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Delivery service planning
Maintaining positive relationship with the customer
Managing customer needs and overseeing delivery within the business context
Conducting risk assessments for the project
Coordinating teams and developing schedules and individual responsibilities
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Completes projects by coordinating resources and timetables with user departments and data center.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirement
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing deliverables; establishing personal networks; benchmarking state-of-the-art practices.
Contributes to team effort by accomplishing related results as needed
Identifying and developing new opportunities with clients
Obtaining customer acceptance and achieving customer satisfaction in the support of the client

Required Technical and Professional Expertise
Minimum of Bachelor’s Degree in Computer Science, Engineering or relevant program – additional Certifications a plus.
Minimum 10+ years of working experience managing IT Organizations & teams.
Professional Certification: ITIL Foundation. ITIL Practitioner shall be an added advantage
Professional Certification: Project Management Professional (PMP) or PRINCE 2

Preferred Technical and Professional Expertise
To succeed in as service delivery manager, you must be highly innovative because the job involves constant look out for ways of improving customer experience
Must have exceptional ability to plan and implement service delivery processes. In addition, a keen eye for identifying business opportunities, developing business case and translating such plans into solutions to improve service delivery is also very important
The service delivery manager must be effective at communicating with all kinds of individuals – clients, managers, and subordinates

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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