Sales Operations Manager

Full Time Accra, Ghana Viamo

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organisations using digital technology to make better decisions.

With more than 11 million people reached in 2019 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

You will be our global new business optimization lead. Your role is to ensure that our in-country teams have the tools and resources needed to effectively grow Viamo’s in-country programs. You will also be responsible for the identification and implementation of strategic initiatives to improve Viamo’s customer journey and internal processes. You are good at seeing the big picture while also caring about the details. You are a self-starter, an excellent communicator, and you are extremely organized and reliable.

Key Responsibilities

Lead the development & implementation of Viamo’s in-country sales optimization strategy, based on the sales pipeline. This includes but is not limited to:
Bi-yearly mapping of Viamo’s customer journey and identification of improvements
Yearly review and revamp of Viamo’s repeatable sales handbook, inclusive of a user-centered design approach to gather and incorporate feedback
Apply change management strategies to ensure buy-in and support for optimization initiatives, inclusive of communications planning and staff training.
Drive operational efficiency and Programs team productivity by continuously improving processes, tools, and reporting structures
Train Programs team on sales strategies, tools, and processes
Strategic oversight of recurring Programs processes, such as the Programs Dashboard, Monthly Programs Calls, Pricing Tool, etc.
Conduct market research to ensure Viamo benefits from recent trends in business optimization and industry best practices
Collaborate with Viamo’s central partnerships teams to streamline collaboration with country business development activities
Use Viamo’s CRM (currently Copper) and new business development funnel to identify macro and micro trends and suggest improvements
Key Performance Indicators

Number of opportunities identified
Opportunity conversion rate
Opportunity conversion speed
Consistency and completion of monthly tasks

Team and Reporting Structure

Reports to the Chief Programs Officer
Supervises the Program Operations Manager and Program Operations Assistant

Flexible. Co-located in an existing Viamo hub or country desirable. (Hubs include Kampala, Accra, Dakar)



Bachelor’s degree in Business or related field.
At least 4-6 years of sales or new business optimization experience.
Excellent verbal and written communication skills and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
Demonstrated self-management/entrepreneurial skills, adaptability, and resourcefulness.?
Proven ability to influence and gain buy-in from outside teams and colleagues
Experience designing & implementing team-wide systems, processes & tools
Experience managing CRMs and other sales software

Strong analytical skills
Experience with Copper CRM
Experience living and working in a Viamo country in Africa or Asia.
Excellent written and oral communication skills in French.
Direct sales or new business development experience

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