Sales Account Manager at CS Recruitment Services

Full Time Greater Accra CS Recruitment
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Deadline: 01/03/2021
Qualification: Degree
Work Experience: Experienced
Industry: Human Resources

We are looking for a qualified Sales account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

• Provide technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries on time.
• Train customers to use products effectively.
• Provide developers with customers’ feedback to help identify potential new features or products.
• Report on product performance.
• Identify solutions to reduce support costs.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Liaise with the sales department to win new business and increase sales.
• Establish best practices.
• Keep track of sales performance metrics.
Knowledge and Experience
• Proven work experience as a Technical account manager.
• Solid technical background with hands on experience in digital technologies.
• Familiarity with software and front-end development.
• An ability to gasp customers’ needs and suggest timely solutions.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• BSc degree in Computer Science or relevant field.

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  • Salary: $Confidential
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