Software Tech Support Consultant

Full Time Greater Accra Reputable Company
Verified Listing
State: Accra, Greater Accra
Country: Ghana
Deadline: 20/04/2021
Keyword:
Software Tech Support Consultant in Accra l Ghana
Qualification: Degree
Work Experience: 1 - 3yrs
Career Level: Entry level
Industry: ICT

TECH SUPPORT CONSULTANT – FULL JOB DESCRIPTION –

A REPUTABLE COMPANY SEEKS THE SERVICES OF A TECH SUPPORT CONSULTANT TO UNDERTAKE THE FOLLOWING ACTIVITIES:

(A) SYSTEM IMPLEMENTATION

1. INSTALL DESKTOP BUSINESS APPS IN SERVER – CLIENT ENVT. OR AS STANDALONE

2. SETUP / CONFIGURE SYSTEM AS PER CLIENT BUSINESS PROCESS

3. MIGRATE / IMPORT CLIENT DATA USING EXCEL

4. TRAIN USERS ON HOW TO USE THE APP, TO ACHIEVE REQUIRED MGT REPORTS

5. TRAIN MGT ON HOW TO ACCESS / GENERATE REQUIRED MGT REPORTS

(B) CUSTOMER SUPPORT

1. UNINSTALL SOFTWARE

2. RESOLVE ERROR MESSAGES

3. RELICENSE DESKTOP BUSINESS APPS

4. ISSUE LICENSE EXTENSION FOR BUSINESS APPS

5. DOWNGRADING DESKTOP BUSINESS APPS

6. CREATING NEW / ADDITIONAL FORMULAS FOR CLIENTS USING OUR PAYROLL SOFTWARE

7. ANALYSING CLIENT DATABASE TO FIND THE ROOT CAUSE OF PROBLEM AND DEPLOYING DIFFERENT OPTIONS IN ATTEMPT TO FIND SOLUTION TO THE PROBLEM

8. GOING FOR ONSITE MEETINGS WITH CLIENT TO DEFEND CASES WHERE CLIENT WILL BLAME US FOR NOT PROVIDING GOOD SUPPORT AND LETTING THE CLIENT KNOW IS NOT OUR FAULT AND GIVE PROOF / REASONS WHY IS THEIR FAULT FOR APPLICATION NOT WORING WELL

(C) TRAINING

1. NEW USER TRAINING

2. RE-FRESHER TRAINING

(D) HELP RESOURCES PREPARATION

1. PREPARING E-MANUALS

2. UPDATING KNOW – HOW IN OUR KNOWLEDGE BASE

3. PREPARING DIGITAL TRAINING VIDEOS AND UPLOADING TO OUR CLOUD DATA STORAGE

4. PREPARE RELEASE NOTES

(E) FOLLOW UP / TAKING SUPPPORT FROM DEVELOPERS OF THE APP.

FOR ISSUES BEYOND US LOCALLY, YOU WILL HAVE TO COMMUNICATE WITH THE MANUFACTURERS OF THE APPLICATION TO GET THE SOLUTION SO YOU CAN ALSO GIVE SOLUTION TO OUR CUSTOMERS

(F) DIGITAL MARKETING SUPPORT

DESIGN LOGOS, FLYERS, COMPLIMENTARY CARDS & BANNERS IN SUPPORT OF OUR DIGITAL MARKETING OPERATIONS.

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