Business Associate Summary
Apply now for the job vacancy of Business Associate – Fully Remote currently vacant in Accra, Ghana at Ignitia AB
Business Associate Details
As ignitia’s lead Project Implementation Executive, you will lead customer success outcomes across our core market of West Africa.
The Business Associate is a passionate about high quality execution, and will tap into your deep experience in the implementing complex programs to achieve flawless execution of projects and deals closed by your colleagues in Sales.
The Business Associate will be handed newly acquired customers in the Agri and NGO sectors, and will ensure the accurate, timely implementation of each project.
From understanding customer requirements, meticulous planning, building a relationship based on trust, consistently excellent coordination and delivery through to supporting the service renewal.
The Business Associate will be the main point of contact through which ignitia delivers excellent customer service.
You will be supported by a small yet mighty team of scientists, marketers and technical experts. You will lead the charge in establishing ignitia as the lead provider of weather data across this market.
What Will you do as a Business Associate?
Drive project and customer success outcomes: ensure successful project deployment, increase renewal rates and reduce churn, increase customer satisfaction and lifetime value
Own and manage project stakeholder relationships to ensure high quality, on time and consistent implementation of project activities
Monitor and evaluate the effectiveness of implementation and impact on the customer through pre-agreed operational metrics.
Leading the execution and delivery of project work plans, budgets, M&E plans, project reporting, and related deliverables and milestones
Relationship management with project partners and funders, including private sector partners, NGO implementing organizations, and other funders
Collaboration with the sales team to design proofs of concepts, pilots, and projects
Delivery of participatory training activities, including Train the Trainers and onboarding, on Ignitias product offering
Leading on project reporting activities, including financial reporting in collaboration with finance team
Development of monitoring and evaluation plans, including survey design utilising digital data collection tools
Active role in execution of monitoring and evaluation plans, which may require some or all of the following: hiring of
contractors, managing activity budgets, creation of survey tools, data collection, management of field teams, data processing, data analysis and reporting
Collection of formal and informal feedback from project stakeholders and sharing and/or acting on this feedback appropriately in collaboration with the product team
Who are You?
The Business Associate is not just great at planning and managing complex projects to delivery.
You are proficient at translating relationships into customer satisfaction and sustained income.
You know how to shape the way ignitia delivers customer satisfaction in its projects.
You are analytical and focused, but love working with teams across ignitia to deliver the project plan.
You have a keen interest in agriculture and the NGO landscape in West Africa and their decision-making processes.
You are entrepreneurial and persistent.
You are ambitious and love being part of a high performing team. You think your work should make a difference and still be fun.
WHAT WILL IT TAKE?
Master degree from a recognised university
You have 3-5 years of experience in project implementation and delivery, in agriculture (required)
You have good knowledge of the agriculture food chain and the development sector in West Africa, the players, their priorities and how they operate
You are a powerful communicator both written and oral – and can leverage relationships of trust to deliver results
Strong qualitative and quantitative analysis skills
Experience effectively presenting data in reports, using appropriate data visualisation/presentation methods and clear written explanations
Experience in leading and/or developing participatory training sessions
Strong familiarity with international development approaches including value chain approach, private sector led
development, and market system development
PMP Certification a plus
French Native or fluent required
Desired Skills and Experience
Formação superior (preferencialmente na área da Gestão);
Experiência profissional de 4 anos;
Gosto por desafios;
Bom relacionamento interpessoal;
Boas capacidades de negociação;
Orientado a objectivos;
Proficiência em Inglês;
Boas capacidades analíticas;
Bons conhecimentos de ferramentas informáticas;
Dedicação e comprometimento.
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