Regional Service Manager – Medical Devices- North West Africa

Full Time Greater Accra Professional Sourcing SA Company Location

Reporting to the EMEA Indirect leader

Position Overview

The Regional Service Manager will be a key leader of the regional Customer Care team accountable for the regional implementation of policy, operational controls, change management and growth proposition, with external channel partners and stakeholders.

One will required to have the ability to bring the regional channel partner network up to the direct standards of service delivery, which is a critical focus area, to continue to enhance customer experience during accelerated growth.

Minimum Requirements

Education or Experience required essential to this application:
Bachelors degree with 5+ years experience within a multinational medical device environment
Extensive B2B and B2C experience managing leading technology or healthcare channel partners and key customer accounts
Go-To-Market experience in transitions and deployment for sales or service
Demonstrated ability to develop relationships, while demonstrating humility and geopolitical awareness
Project Management and/or commercial experience
Experienced in regularly using audit tools & processes to trigger improvements and to sustain
Experience working with and presenting to Government and NGOs will be required
Involvement with customer facing or service organizations as a manager
Strong culture of integrity and compliance will be critically important.

Essential Knowledge And Skills Required
Excellent English communicator via remote audio, video, written and in-person
Second language mandatory requirement spoken, written French
Global perspective with experience in a strong international environment
Experience with Salesforce or SAP
In-depth experience with Microsoft Office required

Other
Valid Passport
Infrequent travel into EU Schengen region (France) and USA (California) will be expected

If you meet all the requirements specified above, and interested to further the process, kindly contact Patricia Koekemoer on 012?991 5854Reporting to the EMEA Indirect leader

Position Overview

The Regional Service Manager will be a key leader of the regional Customer Care team accountable for the regional implementation of policy, operational controls, change management and growth proposition, with external channel partners and stakeholders.

One will required to have the ability to bring the regional channel partner network up to the direct standards of service delivery, which is a critical focus area, to continue to enhance customer experience during accelerated growth.

Minimum Requirements

Education or Experience required essential to this application:
Bachelors degree with 5+ years experience within a multinational medical device environment
Extensive B2B and B2C experience managing leading technology or healthcare channel partners and key customer accounts
Go-To-Market experience in transitions and deployment for sales or service
Demonstrated ability to develop relationships, while demonstrating humility and geopolitical awareness
Project Management and/or commercial experience
Experienced in regularly using audit tools & processes to trigger improvements and to sustain
Experience working with and presenting to Government and NGOs will be required
Involvement with customer facing or service organizations as a manager
Strong culture of integrity and compliance will be critically important.

Essential Knowledge And Skills Required
Excellent English communicator via remote audio, video, written and in-person
Second language mandatory requirement spoken, written French
Global perspective with experience in a strong international environment
Experience with Salesforce or SAP
In-depth experience with Microsoft Office required

Other
Valid Passport
Infrequent travel into EU Schengen region (France) and USA (California) will be expected

If you meet all the requirements specified above, and interested to further the process, kindly contact Patricia Koekemoer on 012?991 5854

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