People Operations Administrator

Full Time Africa, Greater Accra British Council
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State: Accra, Ghana
Country: Ghana
Deadline: 28/02/2021
Qualification: Degree
Work Experience: 5 Years
Career Level: Mid-Level
Industry: NGO

People Operations Administrator

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.

We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share.

This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries.

In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

People Operations Administrator

Pay band: 4

Remuneration: GHS 40,740 per annum

Location: Accra, Ghana

Department: Human Resources

Contract type: Locally engaged

Contract duration: Indefinite

Role Purpose

The Regional People Operations Administrator function will handle specific transactional work that requires a significant degree of expertise and country and/or region-specific knowledge (pay and payroll; tax; pensions; onboarding / exiting; mandatory reports; contracts). This role will carry out a range of HR operational and payroll tasks within a country or small cluster of countries, ensuring that processes are adhered to effectively and efficiently, working closely with HR Advisory and Shared Services teams within the HR function.

Challenges & Accountabilities

This role requires a clear understanding of HR process, service proposition, and policies in order to deliver effectively. You will contribute to the implementation of the new HR Op Model, providing feedback to the relevant HR functions to drive continuous improvement. You will also build and manage key relationship with the People Advisory and SSC functions ensuring a smooth flow of communication. As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.


Experience of running payroll within a medium to large organisation
Experience working in HR and using HRIS
Systems knowledge (Excel, Word, Power Point, Payroll and HRIS)
Exceptional attention to detail
Proven experience using and adapting written and verbal communication skills to suit a variety of different audiences


Experience in an international environment
Experience of working in a remote team
Experience of working with HR Shared Services
Ability to use and adapt written and verbal communication skills to suit a variety of different audiences

Additional Information: Role holder must have current legal right to live and work in Ghana.

Closing Date: 28 February 2021. Applications will close 23:59 South Africa Time

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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