People and Culture systems Officer at World Vision

  • Full Time
  • Greater Accra
  • Applications have closed
  • Salary: $Not Stated
  • Full Time
  • Greater Accra
  • Applications have closed
  • Salary: $Not Stated

Website https://twitter.com/worldvision World Vision International

Website https://twitter.com/worldvision World Vision International

State: Accra, Ghana
Country: Ghana
Deadline: 05/09/2021
Qualification: Degree
Work Experience: 9 Years
Career Level: Mid Career
Industry: Health

People and Culture systems Officer Summary

The People and Culture systems Officer support the World Vision International People and Culture department in the areas of

Payroll administration and also as the HRIS Administrator by Managing and maintaining WVG OurPeople Database information

while managing the Medical Insurance portfolio and other P&C Policies and Systems.

Major Responsibilities of the People and Culture systems Officer

Our people Administration (World Vision Int HRIS)

The People and Culture systems Officer will be creating staff files and providing the required profiles and security as per organizational structure.

Maintains quality and consistency of our people database information specifically the Organization Management and Personnel Administration

The People and Culture systems Officer will ensure the smooth integration with other platforms like the Horizon, Sun Systems and the Payroll.

Troubleshoots analyzes, identifies and correct technical problems and errors as and when encountered by staff.

Creates and run custom and standard queries to provide the needed statistics and reports for management to make key decisions.

Work closely with field P&C Officers in ensuring that staff data in our people are always up to date and accurate.

The People and Culture systems Officer constantly develops and implements training tools for staff to ensure staffs are always able to use the system efficiently.

Staff Medical Insurance Administration

Serve as direct contact to the medical insurance provider. Coordinate the transfer of staff data and information to provider for services, premiums and plan administration.

Work together with the Provider to determine and develop the best plan of work to ensure the smooth run of the medical plan.

The People and Culture systems Officer investigate all discrepancies and unsatisfactory service by the provider as reported by staff.

Oversee the efficiency and performance of functions as performed by medical providers.

Determine the proper course of action to resolve escalated customer service issues occurring between staff and medical insurance provider

Forecast trends and assist in the future selection of insurance providers by developing specific recommendations and advising management.

Staff Medical Insurance Administration

Serve as direct contact to the medical insurance provider. Coordinate the transfer of staff data and information to provider for

services, premiums and plan administration.

Work together with the Provider to determine and develop the best plan of work to ensure the smooth run of the medical plan.

People and Culture systems Officer investigate all discrepancies and unsatisfactory service by the provider as reported by staff.

Oversee the efficiency and performance of functions as performed by medical providers.

Determine the proper course of action to resolve escalated customer service issues occurring between staff and medical insurance provider

Forecast trends and assist in the future selection of insurance providers by developing specific recommendations and advising management.

Staff Personal File Management

Ensure that all staff have personal files

Ensure that all staff documents are duly and properly placed on their respective personal files

Ensure that all staff personal files are properly kept safe and secure

Staff Contracts Management

Manage staff contracts to ensure that all contract end processes are duly followed and contracts renewed on due dates.

HR Policies and Procedure

Provide support in the interpretation and application of Policies, Procedures and Conditions of Service to employees.

Provide support in handling and managing employee relations matters, behaviours and issues in close coordination with the

Human Resource Management.

Provide support for the effective implementation of People and Culture initiatives at the Head office.

Compile monthly, semi-annual and annual reports for the People and Culture Department

Ensure new hires are properly oriented according to with reference to Our people and all other P&C (HR) and Systems.

Internship and National Service Coordination

Handle and manage the Internship / National Service Personnel Programs and assignments.

Ensure the hiring and selection of Interns / National Service Persons are within the established guidelines and selection criteria and the request have been approved by the P&C Director.

Ensure all departments requesting for Interns and Service Person act according to the Internship policy.

Ensure the Terms of Reference (TOR) is properly drafted, signed and communicated with the interns / Service Persons so that both parties will have a clear understanding of the roles and responsibilities as well as expected outcomes.

Other Competencies/Attributes:

Computer literate (Operate Ms word and Excel and Lotus note)

Must be a committed Christian, able to stand above denominational diversities.

Attend and participate/lead n daily devotions and weekly Chapel services.

Champions Child Safe Organization practices (e.g. children are not hired to execute WV projects, report/refer cases of abuse perpetrated by staff and non-staff …etc)

Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

Education: BA in Human Resources, Business Administration, Public Administration or related field

Experience: At least 3 years experience in working with a Human Resource Information System and any Payroll software

Other: Certification in facilitation skills is preferred.

Working Environment / Conditions:

Work environment: Office-based with frequent travel to the field

Travel: 20 % Domestic travel is required. 5-10 % international travel.

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