Manager, SME Sales- North

Full Time Ashanti Region MTN Ghana
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State: Kumasi, Ghana
Country: Ghana
Deadline: 11/03/2021
Qualification: Degree
Work Experience: 4 Years
Industry: Telecommunication

Manager, SME Sales- North

Job Summary:

Manage the development and implementation of plans targeted at the Government and Public Segment. The incumbent will have responsibility for the overall management of a team of Segment Sales Controllers to acquire, grow revenue and retain corporate customers and improve their overall customer experience.

Job Context

Highly dynamic and competitive telecommunication industry
Advancement in global technology trends
MTN Group business standards and practices
Diverse cultural environment
Segmentation structure implication
Performance driven environment
Developing sophisticated client base

Job Role

Manage the implementation of strategies that will stimulate growth of MTN Business within the SME segment.
Manage the delivery of an integrated business solution tailor-made for the SME Segment.
Sell end-to-end mobile voice, mobile data, ICT services, Mobile Financial Services or any other services that may be introduced from time to time.
Ensure effective management of a team of Segment Sales Controllers to ensure consistent delivery of business targets consistently.
Proactively identify and drive channel and product innovation that will continuously stimulate business growth in the SME segment.
Provide customer support to all Business Customers within the Segment.
Identify key opportunities and competitor intelligence to inform product and service innovation for the segment.
Proactively support debt collection to ensure a healthy account status.
Carryout escorts and visits with key staff to ensure effective customer management.
Ensure team utilization of key business tools to support customer support and enhance the selling effort.
Analyse data/reports for decision making.
Develop and implement Annual Account Management Plan for the segment.

Education & Competencies

A relevant University Degree in Marketing or a related field of study.


Minimum of 5 years’ relevant experience of which 3 years’ must have been in a supervisory role.



Knowledge on competitive products and market trends
Product knowledge and sales strategy
Knowledge in sales and marketing
Experience in Business Development
Industry & market knowledge
Product & Services knowledge
Sales & Customer Support Process
Sales Tracking and Reporting
Business Intelligence & Analytics

Skills/Physical competencies:

Manages self and team performance, good conflict management, takes and manages accountability
Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities

Behavioral Competencies:

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Education & Competencies

How to apply

Interested and qualified applicants should send their Curriculum Vitae by March 2, 2021 to:


Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date 2 March 2021

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