Manager, MFS Products, Services, Marketplace

Full Time Greater Accra MTN Ghana
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State: Accra, Ghana
Country: Ghana
Deadline: 06/03/2021
Qualification: Degree
Work Experience: 5 Years
Career Level: Mid-level
Industry: Telecommunication

Job Summary:

Responsible for managing the MarketPlace platform to attract merchant and consumers by leveraging MTN’s merchant base, consumer base, brand, mobile payment capabilities, mobile communication and digital service capabilities and data to achieve business objectives.

Job Context

Highly dynamic and competitive telecommunication industry
Advancement in global technology trends
MTN Group business standards and practices
Diverse cultural environment
Segmentation structure implication
Performance driven environment
Developing sophisticated client base

Job Role

Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
Launch, growth and develop MTN E&M commerce platform
Develop and maintain the best value proposition to both consumers and merchants
Review and identify key risks, issues, and dependencies and set mitigation actions
Manage engagements with relevant internal and external stakeholders
Deliver key partnerships
Manage the Implementation of divisional strategy
Review key risks, issues, and dependencies and set mitigation actions
Provide input and tactical activities to drive merchant payment volumes and growth merchant payment ecosystem
Review performance against agreed KPIs and compliance to SLAs
Provide report in accordance with the measurement metrics set by Line Manager
Report on an ad hoc basis on specific projects as and when necessary
Manage initiative budgets in line with business objectives
E&M commerce product management
Manage number of active users (consumers and merchants) on the E&M commerce platform
Number of transactions and payments in the E&M commerce platform
Revenue and profitability
E&M commerce strategy (product, value proposition, marketing, business
Strategic partnership with delivery companies, pan African online merchants and online merchants’ aggregators and acquirers

Education and Competencies

Minimum of 5 years in financial services with at least 3 years in a supervisory role


Minimum of 5 years in financial services with at least 3 years in a supervisory role


Professional/Technical Competencies

Analysis and Evaluation
Investigative and Reporting
Complex Problem-Solving
Social Perceptiveness
Microsoft Office Suite
Intelligence Gathering
Communication & Presentation

Skills/Physical competencies:

Ability to manage own time and workload and juggle conflicting priorities
Demonstrate evidence of influencing and coaching skills
Professional approach with a can do attitude
Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

Behavioral Competencies:

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by March 8, 2021 to:


Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

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