Manager, Enterprise Service Delivery

Full Time Greater Accra MTN Ghana
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State: Accra, Ghana
Country: Ghana
Deadline: 02/03/2021
Qualification: Degree
Work Experience: 3 Years
Career Level: Mid-Level
Industry: Telecommunication

Job Summary:

The Enterprise Service Delivery Manager role will own and lead specific internal and external customer engagements delivering standard and non-standard enterprise solutions and services. The role is an integral part of Enterprise Business long term goal of building trusted relationship with its customers and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship.

Job Context

Highly dynamic and competitive telecommunication industry
Advancement in global technology trends
MTN Group business standards and practices
Diverse cultural environment
Segmentation structure implication
Performance driven environment
Developing sophisticated client base

Job Role

Manage the work and project / time allocation of service delivery teams and implementation specialists, ensuring that all contractual deliverables and milestones are met according to approved project plans.
Maintain outstanding client relationships by diagnosing client needs and working closely with the solutions manager to ensure that issues are addressed in a timely fashion, and that the final product / solution is of appropriate quality and meets or exceeds client expectations.
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Ensure the lines of communication are always open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities.

Education

Minimum of a Bachelor’s Degree
PMP/Agile Certification a must

Experience

Minimum of 5+ years of Enterprise service delivery experience

Competencies

Professional/Technical competencies:

Service Delivery
Project Management
Stakeholder Management
Excellent customer service

Behavioural competencies:

Ability to manage self and team performance, good conflict management, take and manage accountability
Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
Organisational Positioning Skills – Good written, verbal & presentation communication, commitment to the organization
Global thinker, Analytical thinking and Problem solving abilities.
Negotiating Skills
Networking and influencing skills
Emotional intelligence
Change agent

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Must Live the MTN Vital Behaviours of;

Complete Candor, Complete Accountability, Active Collaboration and Get it Done

How to apply
Interested and qualified applicants should send their Curriculum Vitae by March 2, 2021 to:

Email: MTNGhanaRecruitment@mtn.com

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

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  • Salary: $Confidential
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