Manager, Customer Value Management Programs

Full Time Greater Accra MTN Ghana
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State: Accra, Ghana
Country: Ghana
Deadline: 26/02/2021
Qualification: Degree
Work Experience: 5 Years
Career Level: Mid-level
Industry: Telecommunication

MTN Ghana has a job vacancy for Manager, Customer Value Management Programs


University Degree or equivalent qualification, preferably with an analytical focus, marketing or commercial subjects.


5 years’ relevant experience in a similar role, with at least 3 years in a supervisory role.
Demonstrated experience in CVM methodology, principles, capabilities, and techniques.
Experience in managing customer analytics and business intelligence projects and initiatives
Practical use of tools – SQL, Excel and Power BI and has worked on Analytics tools like SAS, R, SPSS.

Professional/Technical competencies:

Knowledge in CVM methodology, principles, capabilities, and techniques.
Knowledge in the use of tools – SQL, Excel and MS Access and has worked on Analytics tools like SAS, R, SPSS
Knowledge in data mining
Data analytics
Commercial understanding of the CVM and proposition development

Skills / physical competencies:

Ability to manage own time and workload and juggle conflicting priorities
Demonstrate evidence of influencing and coaching skills
Professional approach with a can do attitude
Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal Skills -Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

How to apply

Interested and qualified applicants should send their Curriculum Vitae by 26th February 2021 to:


Kindly indicate the Vacancy number MTN-MKT-ADTRACK0007 as email subject to avoid disqualification.

Only shortlisted applicants will be contacted.

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