Lead IT, Field Operations

Full Time Greater Accra Care International
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State: Accra, Ghana
Country: Ghana
Deadline: 05/04/2021
Qualification: Degree
Work Experience: 5 Years
Career Level: Mid-level
Industry: NGO

CARE is a global leader within a worldwide movement dedicated to ending poverty. Our mission around the world is to save lives, defeat poverty and achieve social justice.

Our Core Values describe who we are, what we do, and how we do it.

We believe in urgent action, innovation, and the necessity of transformation – within the world and our own organization.

We are accountable to the people and partners we humbly serve, transparently sharing our results, stories and lessons.

We know that by embracing differences, actively including a variety of voices, and joining together we can solve the world’s most complex problems.

We believe in the equal value of every human being and the importance of respecting and honoring each individual; we know that change happens through people.

We challenge ourselves to the highest levels of learning and performance, tapping the best of human spirit to create impact.

Job Description

Cooperative for Assistance and Relief Everywhere (CARE), Inc. CARE in West Africa is seeking a Lead IT, Field Operations to be based in one of our 8 locations in West Africa. Are you passionate about IT? Skilled at coordinating and anticipating? Do you have a focused attention on follow up? Are you self-motivated and capable of working independently?

This might be the job for you!

The IT Lead, Infrastructure Operations – West & North Africa is a key position in the region, leading the execution of IT infrastructure strategy, architecture, service delivery, standards and procedures for the enterprise. This role works with both regional management and country office IT staff to implement, monitor, and maintain core network services, and helps plan future IT investments to support changing business needs.

The IT Lead Infrastructure Operations we seek will bring passion and initiative to her/his role and contribute to the achievement of CARE’s vision, mission and strategic goals for CARE West Africa.

We offer an inclusive and energetic work environment with opportunities to thrive and grow through initiative and participation in our local, regional and international networks. We are committed to advancing gender equality and diversity in the workplace and to growing our pool of young talent.

The successful candidate must be a good communicator, capable of developing and maintaining strong, collaborative relationships with staff at the regional management level, as well as staff at all levels in CARE West Africa Country Offices. Fluency in both written and spoken French and English is a requirement for this position.

Key Roles and Responsibilities are:

Regional Infrastructure Operations Management and Leadership
Oversight and support of technical operations
Network and System Security
Vendor Management
Required Skills or Experience


Solid knowledge of CompTIA Network+ Certification or similar.
Working knowledge of ITIL framework.
Understanding of TCP/IP protocols and LAN/WAN configuration
Excellent knowledge of Office 365 apps and environment

Proven experience with security device installations, configuration and troubleshooting (e. g., firewall, UTM, IDS, etc.)
Experience with VSAT technologies.
Experience with public cloud providers and services.
Experience in network management and remote help desk support
Prior experience in an international organization a plus

Strong client-centred communication and interpersonal skills
Ability to communicate fluently in both English and French is a strong requirement for the position
Excellent organizational and coordination abilities and attention to details
Ability to keep abreast with IT sector developments and apply learning to improve systems and operations
Willingness and ability to take initiative and translate ideas into action
Strong sense of integrity and commitment to excellence

Bachelor’s degree in computer science or equivalent combination of education and work experience.
At least 5+years working experience in an IT environment.
3+ years of experience in hands-on systems or networking support roles.
2+ years as a team lead or manager for network or systems engineers.
Excellent verbal and written communication skills in English and French
Self-motivated and capable of working independently.
How To Apply

Submit your application (CV and cover letter) via email to hr.ghana@care.org with focus on your competencies and interests – please do include links to your blog, Instagram, LinkedIn and other pages. Kindly indicate “IT Lead Infrastructure Operations Application” in the subject line.

Submission deadline is Monday, 15 March 2021.
Applications will be reviewed and shortlisted on a rolling basis and only shortlisted candidates will be contacted for interviews.
CARE has zero tolerance for fraud and corruption. We DO NOT collect fees or request financial information from job applicants at any stage of the recruitment process. If you are asked for payment or experience any irregularities during this process, please report your concerns anonymously via https://secure.ethicspoint.eu/domain/media/en/gui/100612/index.html.

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