Information Technology Support Technician II

State: Accra, Ghana
Country: Ghana
Deadline: 28/09/2022
Qualification: Degree
Work Experience: 4 Years
Career Level: Consultant
Industry: Commerce

Information Technology Support Technician

The Information Technology Support Technician at Compassion International provides technical support for end-user systems/applications on a variety of issues,

identifying, researching, and resolving technical problems.

The technician further performs basic system management functions for client systems using a variety of tools such

as Active Directory.

He or she may coach the work of other associates.


Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous,

Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.

Acts as an advocate to raise awareness of the needs of children. Understands Christ’s mandate to protect children.

Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the

ministry. Abides by all behavioural expectations in Compassions Statement of Commitment to Child Protection and

Code of Conduct.

Reports any concerns of abuse, neglect or exploitation of children through Compassions internal reporting process

and appropriately supports responses to incidents if they occur.

Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.

Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.

Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.

Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.

May engage with third party technical experts as needed to resolve technical problems and restore service.

May provide technical advice to other technicians and offices.

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