Telefonaktiebolaget LM Ericsson
Telefonaktiebolaget LM Ericsson
ICT Program Manager Exciting Opportunity
Telefonaktiebolaget LM Ericsson is looking for an ICT Program manager who wants to be in a leading role for our continued journey towards Digital Services.
Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our
resources, processes and ways of working, you will enable a profitable business for Ericsson.
This ICT Program Manager role depends upon a deep understanding of our customers business, and service delivery operations.
In this ICT Program Manager role, you will be responsible for providing leadership to customer programs, by proactively & holistically
orchestrating all aspects of service delivery from presales to closure.
As the ICT Program Manager, you will:
Assume the role of Contract Fulfilment Responsible (CFR) during the pre-sales phase, supporting the CSR and KAM
on defining a competitive and profitable deal.
Assume the head of the delivery once the desired deal is won until the complete fulfilment of the contract.
Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines
with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have a
direct and visible impact on the Business Unit and corporate results
In addition to the pre-sales and delivery activities, there are more important tasks assigned to the ICT Program
Director, such as:
Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). A regular presence at
customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson
Driving up-sales opportunities by the end to end teamwork and the latest understanding about our portfolio and offerings
Coaching the team, interacting with them and to support them in their professional growth, and identify and
recognize their strengths and talents as well as development areas
Supporting asset and organizational set-up and growth; a principal contributor to the Professional Service culture growth, delivery methodology
The ICT Program Manager mbassador in recognizing and promoting the best practices from the programs driven
The ICT Program Manager owns and conducts regular governance to drive operational and business excellence through effective KPI
dashboards and measurements with the group and its affiliates
The ICT Program Manager wn regular governance with customer business and technology units
The ICT Program Manager ensure Governance and Escalation structure is followed in Demand management
Ensure compliance and ethics and exhibit exemplary role-model leading behaviours
To be successful in the role you must have
Seven to ten years of SI experience in leadership with most focus on sales and delivery of Network management,
Core and Cloud solutions within telecom and/or ICT industry
Strong professional experience in project/program management (traditional waterfall model and agile
methodologies), preferably with project/program management certifications, with an extensive set of technical and
business skills, with a long and proven practice of customer-facing and presentation engagements demonstrating consultative skills
Proficient within the overall telecommunications industry and evolution trends
The explicit customer-focused business mindset with a clear orientation to practical results, revealing accountability and
independence on performing his or her work based on defined objectives
Strong domain experience: OCC (OSS, Telecom Core & Cloud)
Have personally assumed leading roles as lead program manager and lead services responsible in the creation of
customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions,
preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network
Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally
involved in the financial and cost analysis, project and service structuring and delivery phases of such projects
Familiar with the main implementation aspects and challenges of Automated Network Operations OSS
(Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions).
In PC, preferably when extending to the evolution to 5GC
Proven leadership skills in leading cross-functional teams in either sales or delivery capacity
Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services
Available to travel around the hub with an expectation to remain outside of the home country between 25% to 50% of the time
Excellent presentation, verbal communication and written English skills
University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent
Project manager certification (PMP) or equivalent certification
Experience/knowledge in automation, SWDP, CICD, ITIL, eTOM is plus
Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage