ICT Program Manager Telefonaktiebolaget LM Ericsson

  • Full Time
  • Greater Accra
  • Applications have closed
  • Salary: $Not Stated
  • Full Time
  • Greater Accra
  • Applications have closed
  • Salary: $Not Stated

Telefonaktiebolaget LM Ericsson

Telefonaktiebolaget LM Ericsson

State: Accra, Ghana
Country: Ghana
Deadline: 15/08/2021
Qualification: Degree
Work Experience: 7 Years
Career Level: Mid Career
Industry: ICT

ICT Program Manager Exciting Opportunity

Telefonaktiebolaget LM Ericsson is looking for an ICT Program manager who wants to be in a leading role for our continued journey towards Digital Services.

Through strategic thinking, passion for customer satisfaction and efficient service delivery management of our

resources, processes and  ways of working, you will enable a profitable business for Ericsson.

This ICT Program Manager  role depends upon a deep understanding of our customers business, and service delivery operations.

In this ICT Program Manager role, you will be responsible for providing leadership to customer programs, by proactively & holistically

orchestrating all aspects of service delivery from presales to closure.

As the ICT Program Manager, you will:

Assume the role of Contract Fulfilment Responsible (CFR) during the pre-sales phase, supporting the CSR and KAM

on defining a competitive and profitable deal.

Assume the head of the delivery once the desired deal is won until the complete fulfilment of the contract.

Ensuring the seamless continuity from presales to delivery, actively seeking improvements into top and bottom lines

with due consideration to Customer satisfaction and Ericsson’s business objectives, as these programs often have a

direct and visible impact on the Business Unit and corporate results

In addition to the pre-sales and delivery activities, there are more important tasks assigned to the ICT Program

Director, such as:

Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). A regular presence at

customer site, becoming a sort of Ericsson trusted partner at the customer premise to guarantee customer’s confidence in Ericsson

Driving up-sales opportunities by the end to end teamwork and the latest understanding about our portfolio and offerings

Coaching the team, interacting with them and to support them in their professional growth, and identify and

recognize their strengths and talents as well as development areas

Supporting asset and organizational set-up and growth; a principal contributor to the Professional Service culture growth, delivery methodology

The ICT Program Manager mbassador in recognizing and promoting the best practices from the programs driven

The ICT Program Manager owns and conducts regular governance to drive operational and business excellence through effective KPI

dashboards and measurements with the group and its affiliates

The ICT Program Manager wn regular governance with customer business and technology units

The ICT Program Manager ensure Governance and Escalation structure is followed in Demand management

Ensure compliance and ethics and exhibit exemplary role-model leading behaviours

To be successful in the role you must have

Seven to ten years of SI experience in leadership with most focus on sales and delivery of Network management,

Core and Cloud solutions within telecom and/or ICT industry

Strong professional experience in project/program management (traditional waterfall model and agile

methodologies), preferably with project/program management certifications, with an extensive set of technical and

business skills, with a long and proven practice of customer-facing and presentation engagements demonstrating consultative skills

Proficient within the overall telecommunications industry and evolution trends

The explicit customer-focused business mindset with a clear orientation to practical results, revealing accountability and

independence on performing his or her work based on defined objectives

Strong domain experience: OCC (OSS, Telecom Core & Cloud)

Have personally assumed leading roles as lead program manager and lead services responsible in the creation of

customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions,

preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network

Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally

involved in the financial and cost analysis, project and service structuring and delivery phases of such projects

Familiar with the main implementation aspects and challenges of Automated Network Operations OSS

(Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions).

In PC, preferably when extending to the evolution to 5GC

Proven leadership skills in leading cross-functional teams in either sales or delivery capacity

Executive level engagement experience as part of sales and delivery of consulting, SI or other professional services

Available to travel around the hub with an expectation to remain outside of the home country between 25% to 50% of the time

Excellent presentation, verbal communication and written English skills

University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent

Project manager certification (PMP) or equivalent certification

Experience/knowledge in automation, SWDP, CICD, ITIL, eTOM is plus

Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage

Full List of Current ICT  Jobs in Ghana August 2021

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ICT Program Manager

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Telefonaktiebolaget LM Ericsson

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