Global Development Operations Manager

Full Time Greater Accra Teach for All

Position Summary

Teach For All is seeking a Specialist, Global Development Operations to join our Global Development team and accelerate the efforts of fundraisers working across nine portfolios (individual giving, foundations, corporations, government and multilateral, Africa, Americas, Asia Pacific, Europe and Middle East and North Africa) around the world. This individual will play a key role in our ability to meet our ambitious fundraising targets of $24 million annually for our global organization and generating more than $10 million annual for network partners.

Their duties will range from managing all fundraisers’ engagement with our Salesforce platform, supporting the design and execution of compelling donor-facing events, managing all gift processing and donor recognition preferences, and providing administrative support to the Head of the Global Development team. The successful candidate must be able to multi-task; produce high-quality work in a fast-paced, deadline-driven and dynamic environment; and juggle several competing priorities with a spirit of flexibility, positivity and sense of possibility. This person will report to the Chief of Staff and work closely with the Team Lead on the Global Development team.

Responsibilities

Responsibilities will include, but are not limited to:

Team Operations: Contributing to the effective and positive engagement and collaboration of colleagues across the team and broader organization through evolving specific team systems and managing key team-wide communications.
Serves as main point of contact for all fundraisers on Salesforce. This includes:
Training all new users on the system
Managing regular system update “asks” to fundraisers (planning, drafting, following-up)
Managing centralized mass updates
Creating and leveraging reports to ensure data quality
Managing Global Development’s relationship with the internal Salesforce Specialist
In partnership with other team colleagues and the Chief of Staff, develops new and existing systems for inter- and intra-team collaboration.
Owns regular team-wide emails including a weekly Development Newsletter to all fundraisers (sharing our progress toward our annual goals, announcements, and actions and resources), as well as a weekly email to our CEO with the team’s most pressing questions
Leads on logistics for team meetings (virtual and in-person)
Manages all team-wide onboarding documents (All Fundraisers’ Operations Guide; Who’s Who in TFAll Fundraising; Finance/Development Toolkit)
Supports on building and maintaining a team knowledge management system
Project manages team celebrations (e.g. service anniversaries and birthdays)
Manages and generates activity on the network-wide Fundraising Slack Channel that fosters connection and learning.
Manage events and cultivation opportunities for our external donor community across all fundraising portfolios by:
Project manages the design and execution of virtual and in-person experiences for our external community, such as supporter participation in Teach For All’s Global Conference, other network events and regular virtual meetings for our supporters.
Serves as a resource to fundraisers planning events specific to their portfolio, sometimes leading on the logistics, RSVP management, and project plan – working closely with the relevant portfolio team.
Engage with the Office of the CEO to shape fundraising-related priorities for the CEO by:
Preparing clear and regular recommendations for the CEO’s travel schedule that take into account perspectives and priorities from all fundraisers – and that ultimately maximize the CEO’s time spent on fundraising.
Keeping all fundraisers informed about the CEO’s evolving travel priorities, and communicating regularly with the Office of the CEO to ensure fundraisers are effectively collaborating with the CEO’s staff and that we have the latest information on the CEO’s travel calendar.
Grow pipeline of potential donors and support existing donor management by:
Managing all gift processing across portfolios and regions
Managing online donation platforms and record keeping
Managing our donor recognition preferences and liaising with Public Affairs to ensure external decks and website are up to date
Supporting the Chief of Staff with weekly revenue updates, through our Fundraising Outlook document
Occasionally drafting internal and external donor and stakeholder-related communications, such as meeting briefs, thank you letters, email correspondence, presentations and donor histories
Advancing other ad hoc development-related projects as they arise
Administrative Support: Providing administrative support to the Head of the Global Development team and Chief of Staff:
Working with both internal and external constituents, seamlessly coordinates meetings
Ensures expenses are properly coded and submitted on time
Researches and plans travel, including coordinating visa materials and reading preparation
Other ad hoc administrative projects
Requirements

Bachelor’s degree required
Familiarity with Salesforce or other client relationship management system preferred
Minimum of 2 – 4 years of professional work experience, preferably related to fundraising/communications/project management (not required)
Passion for Teach For All’s core mission
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook highly preferred
Fluency in English
Knowledge, Skills, and Abilities

Able to thrive in an entrepreneurial, high-pressure, fast-paced, results-oriented and evolving culture
Strategic, adaptable, detail-oriented, and organized – able to effectively manage multiple projects at the same time and accounting for shifting priorities
Strong relationship-builder, communicator and negotiator – able to work with and influence stakeholders at varying levels, and from various cultures and backgrounds
Desire to constantly learn and improve, e.g. exploring new tools/technologies/approaches to maximize efficiency and impact and making time to reflect and learn from our actions
Exemplifies Teach For All’s core values and a commitment to Teach For All’s mission:
The vision we are working toward is one in which all children have the opportunity to fulfill their potential—both to shape better futures for themselves and for the world they’ll inherit
Reflects a sense of possibility in mindset and vision
Believes in the value of being locally rooted and globally informed
Drives toward constant learning and improvement
Convinced of the necessity of diversity and inclusiveness in our work
Believes in the interdependence between us and our partners in solving this global problem
Compensation

Salary for this position is competitive and dependent on country of hire, prior work experience and includes a comprehensive benefits package.

Work Authorization

Candidates for this position must possess local work authorization in order to be considered.

Travel and Hours

Given that this role will support our fundraising efforts in various time-zones, some non-traditional hours are expected for occasional early or late calls. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

Apply now

Please submit your resume and a one-page cover letter directly online.

About Teach For All

Teach For All is a global network of over 50 independent, locally led and governed partner organizations and a global organization that works to accelerate the progress of the network. Each network partner recruits and develops promising future leaders to teach in their nations’ under-resourced schools and communities and, with this foundation, to work with others, inside and outside of education, to ensure all children are able to fulfill their potential. Teach For All’s global organization works to increase the network’s impact by capturing and spreading learning, facilitating connections among partners, accessing global resources, and fostering the leadership development of partner staff, teachers, and alumni.

Our Commitment to Diversity and Inclusiveness

We are committed to building a diverse and inclusive organization that inspires individuals of all backgrounds – across nationalities, races, ethnicity, religions, political views, economic backgrounds, sexual orientations, physical disabilities, languages, ages, genders and prior experiences – to bring their full selves to the work of ensuring educational opportunity for all.

In order to maximize our effectiveness in fulfilling Teach For All’s mission, we also feel it is important to focus on increasing representation and inclusiveness with respect to two dimensions in particular: we prioritize diversity of geography because this can help us quickly understand and connect with the diverse cultures and geographies of the world. We also prioritize increasing the representation and inclusiveness of team members who themselves have experienced the inequities we’re working to address by nature of sharing the background (e.g. economic, racial and ethnic, religious) of the most disadvantaged groups in their countries.

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To apply for this job please visit teachforall.org.

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