Do you want to change the world? Zipline uses drones to deliver critical and life-saving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.
ABOUT YOU AND THE ROLE
As a member of Ziplines Fulfillment operations team in Ghana, youll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, youll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something youd want to be a part of, then keep reading.
WHAT YOU’LL DO
As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:
Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
Responding to calls from customers and collaborating with other members to process their orders
Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
WHAT YOU’LL BRING
Preferred: Diploma or Bachelors in Sciences preferably in Nursing, Biomedical Laboratory, Biochemistry or Public Health
Full professional proficiency in spoken and written English
1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
Passionate about making sure that each component of our supply chain and order processing is handled perfectly
Proactive with excellent organization and attention to detail
Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
Must be eligible to work in Ghana
WHAT ELSE YOU NEED TO KNOW
Must be willing and able to work nights/weekends
Must be willing to work for a period of more than 45 hours/week
Must be willing to relocate to any of our distribution centers
This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!