Specific responsibilities include:
Quickly develop a good working knowledge of the BIMA product and service offering and the sales approaches BIMA expects of its Field Sales Associates. Show proactivity to continually strive to be up to date with changes to products and services
Talk to a range of potential customers (potential and existing) to educate them about all aspects of BIMAs products and services and be able to answer their questions and concerns with a view to them engaging with and buying BIMAs products and services. Look to upsell further appropriate products and services to existing customers
Evaluate the customers needs and match BIMA products and services to these with a view to building a long-lasting customer relationship
Meet or exceed sales and other goals whilst doing so in accordance with BIMAs standards of professionalism, quality and conduct. Meeting Team Leaders at the agreed spot and time every day and promptly informing them of any kind of absenteeism prior to the workday. Wearing the BIMA field uniform daily to provide the best possible impression of the company
Use BIMAs tools and systems to accurately record all customer and transaction information
Provide the highest quality of service to our customers, keeping updated with the latest information regarding BIMAs products, services, policies & procedures
Efficiently and professionally handle customer queries and complaints. Resolve product or service problems by clarifying the customers complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following to ensure resolution
Adhere to the companys business code of conduct, corporate policies, guidelines, and statutory requirements
Actively contribute to the immediate team particularly in Team Meetings and during learning initiatives
REQUIREMENTS
The candidate must be/have:
Educated to SHS (WASSCE before 2020), Diploma, HND or 1st Degree
Must have completed National Service
Minimum of 1 year relevant work experience in sales, customer service. Must genuinely want to deliver a good customer experience
Results-orientated and self-motivated and be comfortable working to set targets, often under pressure. Takes responsibility for own performance but also can work well in a team
Able to learn new skills and information quickly and enjoy learning
Good basic computer skills and comfortable learning new tools and technology
Good time management, must be punctual and manage own time to hit targets
Excellent communication and listening skills, have a good face-to-face presence and be able to build trust, rapport and relationships quickly with customers. Shows a positive attitude when dealing with others and can also demonstrate patience, persistence and persuasiveness
Comfortable dealing with others in difficult situations e.g. calmly handling complaints or objections
Comfortable with working on their feet for extended periods of time and under varying weather conditions, usually warm degrees
Proficienct in English and Twi, proficiency in any other Ghanaian language is a plus
PS: Only shortlisted applicants will be contacted.
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