Customer Support Representative

Full TimeInternship Greater Accra Region Customer Support Representative
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Customer Support Representative

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; educating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Responsibilities (functions and duties):
Contribute to team effort by accomplishing related results as needed
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Resolve customer complaints via phone, email, mail or social media
Utilize computer technology
Work with the customer service manager to ensure proper customer service is being delivered
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Knowledge and Critical Skills:
Product Knowledge
Listening Skills
Multitask
Attention to Detail
Analytical/Problem Solving
Ability to Work Under Pressure/Adaptability
Computer Skills
Qualifications:
Tertiary certificate, or Degree in any related field;
1+ years’ experience working in a similar role
Have a high level of written and oral communication skills.
Other Requirements:
Ability to work from home with reliable internet connectivity and stable power.
Ability to provide your own equipment (laptop) for work.
Key Performance Indicators:

Performance on this role will be measured by;
Customer Satisfaction

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