Customer Success Specialist

Remote Greater Accra Align
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State: Accra, Ghana
Country: Ghana
Deadline: 30/06/2021
Qualification: Degree
Work Experience: 3 Years
Career Level: Mid-level
Industry: Commerce

Do you want to join an international team in our new office in Ghana within an innovative fast-paced medical device company? Grab your chance and make good use of your management skills and affinity with medical devices!

Your mission is to build strong professional relationships with dental professionals in different countries and ensure their journey with Align Technology is successful!

In this role, you will be…

Building long-term relationships with doctors and dental practices
Providing effective and efficient support to queries
On- and off-site education about our products and services
Increasing customers’ engagement and adoption
Transforming customer feedback into improving efficiency
Contributing consistently towards providing world-class customer experience
You will be working closely together with our Clinical Support, Marketing and Sales teams next to other internal departments as you are the first point of contact for all of our customer inquiries and requests – these can vary from business operations-related matters to basic clinical process questions received via phone, e-mail, or any other communication channel.

With your experience in an international, fast-paced and customer-based environment, you make sure the customer is always satisfied. You will do this by responding and interacting in a timely, patient, tactful and professional manner where you are always alert to trends in requests and issues reported by customers. This also means a great opportunity for you to contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.

In this role, you’ll need …

At least 1 – 3 years’ experience in a customer based or related environment
Excellent written and verbal communication skills in English.
Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs; experience with and/or SAP would be considered as a significant plus

In addition to the above, you as a candidate have the ability to engineer world-class customer experience through strong interpersonal, listening and persuasive communication skills. You are a natural problem solver, a great team player, results driven, and contribute to the business’ growth consistently with creativity and collaboration. You are hungry to learn and develop, while effectively measuring and managing top performance.

If you have an astronomical drive for success, we would love you to join our team!

Sound like a good fit????


Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry,?Align?is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.????


About Align??


Align Technology is a publicly traded medical device company that is?transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and?OrthoCAD?digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.???


By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the?things?employees say make Align Technology a great place to work.???


We respect your privacy. Please review?our Applicant Privacy Policies for additional information.??


Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

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