Customer Service Representative
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Qualification Required & Experience
Persuasive Speaking Skills,
Ability to Use Positive Language,
Clear Communication Skills,
How To Apply For The Job
Interested candidate should send their CVs to:
Closing Date: 04 December, 2020