Customer Service Officer at Successors World Limited

  • Full Time
  • Greater Accra
  • Applications have closed
  • Full Time
  • Greater Accra
  • Applications have closed

Website Successors World Limited (SWL)

State: Accra
Country: Ghana
Qualification: Bachelors Degree
Work Experience: 5 Years
Career Level: Mid Career
Industry: Civil Engineering

Customer Service Officer Summary

A highly reputable client firm of Successors World Limited requires the services of a Customer Service Officer to work directly with customers, resolve queries and provide additional support services.

Customer Service Officer Key Responsibilities

• Act as the first point of contact for new and existing customers.
• Responsible for answering customer questions through a variety of means, such as email, or phone calls.
• Solve customer issues and escalate complex issues to the relevant departments as needed.
• Provide general customer support.
• Maintain and update customer records.
• Develop and sustain long-lasting relationships with customers.
• Assist the Sales Team in boosting sales and performance by setting up appointments or following up with customers after their first interaction with a salesperson.
• Follow communication procedures, guidelines and policies.

Customer Service Officer Qualifications

• Bachelor’s degree in Marketing, Business Administration, Business Management, or related fields.
• A minimum of 5 years in a customer service role.

All qualified applicants should send CV directly to indicating the position title on the subject line of the email

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