Customer Service Associate
Responsibilities
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization’s products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualification Required & Experience
Competencies
Product knowledge
Informing others
Data entry skills
Organization
Analyzing information
Verbal communication
Reporting skills
Managing processes
Customer focus
Multi-tasking
2+ years of previous customer service experience a plus
Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company’s policies, procedures, goods and services
Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise
SHS, certificate, diploma or higher
Location: Western Region
How To Apply For The Job
All C.V.s should be sent via:
apexconsultants77@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 19 March, 2021
