Country Support Manager, Global Laboratory Services

Full Time Greater Accra Clinton Health Access Initiative

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries (LMICs), while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

The position would be on the global Laboratory Services Team (LST) who play a lead role at CHAI in helping to increase access to high quality, reliable and affordable diagnostic services across LMICs. This includes work that improves the overall laboratory system and ensures the timely and scaled rollout of the most appropriate screening, diagnostics and monitoring technologies.

CHAI is currently working with Ministries of Health to explore the potential for public private partnerships to strengthen their laboratory systems and create long-term improvements in healthcare delivery. CHAI will work with these countries to assess, design, negotiate and implement a public private partnership between partner governments and their respective private partners in order to realize this target impact.

CHAI is seeking a high-performing and entrepreneurial person for a key role as Country Support Manager. They will play a central role in structuring and developing these PPP agreements across a number of countries. The Country Support Manager provide technical, strategic and commercial guidance to CHAI country teams and Ministries of Health to develop diagnostic PPP agreements for laboratory services and imaging services.

They will support CHAI country teams to deliver a rigorous and timely development and approval process and manage relationships with a broad set of internal and external stakeholders. They will ensure rigorous and evidence-based analysis guides this process.

We are seeking a highly motivated individual with strong analytical and project management experience, expertise in resource-limited health systems, and deep commitment to contributing towards CHAI and LST’s strategic goals.

The candidate must be able to work independently and flexibly, prioritize across multiple workstreams and manage both internal and external collaborations, particularly with partner governments and Ministries of Health. The Country Support Manager will report to the AHDP Program Manager.

CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic.

Serve as a key advisor to Ministries of Health, CHAI country teams, and in-country and global partners on the expansion of access to diagnostic testing, and utilizing the capacity of the private sector to strengthen diagnostic systems.
Act as the focal person for specific project countries and manage the relationship between the Global Laboratory Services Team (LST) and country offices.
Support countries in determining the structure and scope of PPP agreements that meet their needs to strengthen their diagnostic capacity.
Provide evidence-based advice to countries to inform the development of PPP agreements. Support countries with necessary financial modelling, economic analysis and monitoring of health improvements resulting from the PPP agreements.
Assist Ministries of Health in determining evaluation criteria for PPP bids and metrics to assess potential partners.
Troubleshoot technical and programmatic issues raised by countries and coordinate appropriate support from LST to address technical issues.
Support countries to monitor and performance manage agreements with private sector partners and hold them to account for delivery of key performance indicators.
Garner lessons learned and other evaluative evidence of the program across countries and synthesize into policy-friendly learning products.
Support country offices to develop key communication materials summarizing progress and key achievements of PPP arrangements in-country.
Other responsibilities as needed.
Master’s degree, preferably in public health, public policy, or business administration.
5-7 years’ professional work experience and 3-5 years’ relevant experience.
Experience living and working in resource-limited settings, particularly Sub-Saharan Africa, for at least 2 years.
Diagnostics-related experience, either in a programmatic or clinical setting preferred.
Experience working with private sector contracting and working with private sector partners in diagnostics preferred.
Experience working with Sub-Saharan African governments, particularly Ministries of Health and/or Finance preferred.
Exceptional diplomatic and interpersonal skills and ability to build relationships.
Ability to think strategically, handle ambiguity and work in a fast-paced, limited-structure, multicultural environment.
Ability to handle multiple work streams simultaneously, work independently and proactively manage the implementation of complex projects.
Detail-oriented with strong organizational skills.
Highly entrepreneurial with strong self-motivation.
Excellent analytical skills and high levels of proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and verbal communication skills, including the ability to prepare and deliver compelling presentations, write concept notes and memos for technical and general audiences.
Excellent strategic thinking and problem-solving skills.
Willingness to travel up to 50% time for meetings with in-country and global stakeholders, COVID restrictions permitting.
French language skills would be an advantage.

Tagged as: , , , ,

To apply for this job please visit

Open chat
Chat with us