Country Manager Summary
Umba is looking for an entrepreneurial Country Manager to lead the Kenya business and expand Umba’s product to reach within Kenya.
This role will be responsible for managing the overall health in-country operations, with a key focus on leading all in-country marketing, partnerships, and customer success operations.
The ideal candidate will have experience working with growth-stage businesses to identify business challenges, propose data-driven solutions and drive execution, as well as a natural ability to lead relationship management for in-country partnerships.
Country Manager Responsibilities
Partnership Management Responsibilities of the Country Manager
Develop and manage relationships with potential strategic partners across eCommerce, telecoms, payments, and banking spheres.
Lead all partnerships from opportunity identification through to design, negotiation, and
implementation to develop win-win partnerships that scale Umba’s service offering to new customer segments.
Support the leadership team in the development of key relationships within national regulators
Leadership Responsibilities of the Country Manager
Develop and implement strategies for the sustainable attainment of ambitious monthly, quarterly, and annual KPIs across Kenya.
Work with leadership to identify, build, and manage an in-country team to support business growth.
Work with product teams to define product roadmap through careful analysis of customer feedback, the competitive landscape, and market trends.
Ensure the business is well-positioned to provide feedback on and implement regulatory proposals that impact the company from across the government.
Own country P&L.
Expansion Responsibilities of the Country Manager
Develop analytical frameworks to assess new opportunities for both geographic and product expansion
Develop and implement new market launch plans, including supporting regulatory, commercial/ vendor agreements and hiring efforts
Support with mapping out new product opportunities and successful implementation of pilots
Establish relationships with senior stakeholders within the banking and regulatory sectors to ensure smooth implementation of the technical roadmap
Customer Success Responsibilities of the Country Manager
Manage support team operations to ensure quick resolution of customer complaints and feedback
Create new customer feedback loops to ensure high Net Promoter Scores and enforce a culture of client centricity across all verticals of the business.
Marketing Responsibilities of the Country Manager
Support to the marketing team in the targeting of Through the Line marketing campaigns to enhance customer acquisition;
Use market knowledge to provide feedback on product funnel and customer journeys for customers acquired through digital marketing to achieve low-touch customer growth whilst maintaining portfolio quality.
Skills and Qualifications
5+ years of banking, start-up, tech, or business leadership experience in high-performing, direct-to-consumer businesses.
Experience building relationships with senior stakeholders within the banking and regulatory arenas
A strong data-driven approach to funnel conversion metrics and P&L management with strong attention to detail.
Experience working across Credit, Operations, Growth and Leadership teams to strategic priorities.
Experience in hiring and managing a team.
Nice to have:
Master’s Degree in or related Business degree preferred
Deep network of contacts amongst banking, mobile money, payments and eCommerce companies
Highly proficient in Excel
Familiarity with tech-enabled credit or payments products and the general fintech landscape
Experience working with remote teams
Market pay rate and will be negotiated in the interview process
Valid work authorization for Ghana
Our mission at Umba is to use machine learning to allow us to create intelligent, affordable financial products for emerging markets.
Umba launched into the Kenyan market in November 2018 and offers a number of digital banking products to its users through an Android App.
This platform uses machine learning and big data to build credit scores to optimize risk exposures and allows users to apply for, receive, and repay microloans and through their smartphones.
Once a user creates an account we validate their information and make lending decisions based on their application and hundreds of data points they share with us.
Our machine learning models are in a state of constant improvement and we use AI and automation to deliver the lowest cost banking solutions for our growing customer base.
We have built out a large data collection platform, with our data warehouse storing over 100m rows of data for accurate credit scoring.
Umba is proud to be an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know.