As a Clinical Lead you will be responsible for managing and leading a team of clinical specialists supporting Sub-Saharan Africa (60%) as well as being responsible for clinical communication and support to external and internal customers.
The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs (40%).
In this role, you will be responsible for
CL Lead activities:
Responsible for recruiting, staffing, training and discipline of clinical specialists to support on-going clinical support needs in a high growth environment.
Ability to coach and lead a team of clinical specialists to guarantee a high quality of clinical interactions.
Proposing ideas for team development and the clinical role to promote improved service and customer satisfaction.
Working cross-functionally with leads from Sales, Customer Care, Marketing, Operations to drive innovation and customer experience.
Clinical Support activities:
Providing clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for Turkish doctors.
Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
Ensuring timely resolution to customer contact issue whether in-bound or out-bound.
Clinical education activities:
For live and online events:
Coordinating with clinical speaker
Presenting clinical content
Coordinate with clinical speaker
Present clinical contents
On booth clinical support activities
In this role, youll need
Bachelor degree in dentistry
Two to three years experience in customer relations in medical / dental related areas
One to two years experience in managing a team
Strong leadership and interpersonal skills and ability to work cross-functionally
The ideal candidate must possess exceptional problem-solving and decision-making skills; have an exceptional level of commitment and a positive can-do attitude
Excellent written and verbal communication skills in English and Turkish.
Good knowledge of basic computer operations and Microsoft Office tools.
Ability & willingness to travel up to 50% of your time within the region.
The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.
Sound like a good fit????
Great! Click the “Apply” link to let us know you are interested. Not the right fit? Dont worry,?Align?is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.????
Align Technology is a publicly traded medical device company that is?transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and?OrthoCAD?digital services. Did you know? Align is the worlds largest manufacturer of custom 3D-printed materials.???
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work these are just some of the?things?employees say make Align Technology a great place to work.???
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Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
To apply for this job please visit jobs.aligntech.com.