Clients Service Officer Summary
Current jobs in Ghana 2021 for the position of Clients Service Officer
Clients Service Officer
A big manufacturing company is seeking to recruit Clients Service Officer
To provide assistance to the Showroom Officer and BDM/Sales and Marketing Manager to achieve the following:
Provision of support and solutions to customers regarding product or service issues/concerns.
The Client Service Representatives responsibilities include, but are not limited to:
Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.
Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
Provide support and solutions to customers regarding product or service issues and concerns.
Maintain accurate customer records by updating account information.
Negotiate Deals with Customers
Gender Policy and Equity
Supports and promotes the companys gender policy and the Network’s initiatives for gender sensitivity and gender equity.
Promotes a culture of gender equity and sensitivity among staff and clients.
Promotes and supports gender equity, equal opportunity, and diversity policy.
Develops and maintains own knowledge, expertise and professionalism.
Keeps abreast of current developments in furniture manufacturing industry including micro and macro environmental factors and trends, through local and international networking activities, as it relates to Showroomissues.
Meets personal training and development needs through relevant Showroomrelated professional and commercial training and networking activities.
Qualification Required & Experience
Prior experience as a customer service or marketing officer, ideally at a similar company.
Extensive experience selling comparable products.
Degree in Marketing or similar is highly advantageous.
Minimum 1 year of call center and customer service experience
Outstanding interpersonal and communication skills for interacting with customers via phone and written correspondence
Excellent problem-solving skills
Ability to maintain composure under stressful conditions
Ability to multi-task in a fast-paced environment
Ability to make quick decisions to provide the best issue-resolution
Proficient with computer-based work; Ability to learn in-house software applications
Must work with integrity in all interactions and strive for excellence in all aspects of the job
Job Knowledge, Skills and Experience
Proven ability to use sound judgment and decision making
Proven ability to analyze complex problems and recognize root cause
Proven ability to set clear goals and expectations
Proven ability to communicate effectively and utilize communication tools appropriately
Proven ability to exceed customer satisfaction
Proven ability to motivate self and others
Ability to use critical thinking
Excellent identification of key causes
Planning and Performance Management
Ability to set and deliver business goals
Ability to plan, budget and organize various functions necessary to accomplish project goals and activities
Ability to set, monitor, and assess achievements against performance targets, quality standards and service agreements
Reporting and Communication Skills
Ability to consolidate, prepare and submit Showroom reports and correspondence
Exceptional oral skills and ability to speak clearly to Showroom staff, communicate clearly and persuasively, and instruct others
Ability to interpret documents, understand procedures, and write reports
Ability to maintain high standards of accuracy in the information and advice provided to the MD, Management and employees
Listening, comprehension and understanding skills and sensitivity to the emotional, attitudinal and political aspect of human resources management
Organization and Interpersonal Skills
Ability to enthuse and inspire employees to give their best in order to achieve goals
Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned task
Ability to supervise, train and foster the development of staff providing feedback, support and encouragement
Ability to build and maintain effective relationships with individuals and teams
Excellent organization, delegation, performance management, and time management skills
Has a positive can do mentality and has the ability to address challenges and exploit all available resources to accomplish objectives
Ability to motivate others by personal role modelling, professional credibility, and trust
Ability to handle difficult people and tense situations with diplomacy and tact
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
Ability to maintain confidentiality in matters relating to employees personal information
Ability to maintain and promote fair, non-discriminatory employment practices and employee treatment
Commitment to Mission and Gender Policy and Equity
Commitment to the companys mission, corporate values and motivation as expressed in the ability to incorporate the mission and values in the work area
Commitment to poverty eradication and an ability to transform the lives and communities of people in poverty
Ability to support and implement transformational activities aimed at empowering all staff and clients in such a way that they become agents of social, spiritual, political, and economic transformation in their own communities
Commitment to promoting and supporting gender policy and equity
Commitment to equal opportunity and diversity policy and equity
Basic Mathematical and Numeric Skills
Addition, subtraction, multiplication and division in all units of measure using whole numbers, common fractions, and decimals
Skill to locate routine mathematical errors
Computation of rate, ratio and percent including the drafting and interpretation of Showroom reports
Personal Computer Operation
Intermediate skills in personal computer operation
Reporting and communication software programs – word processing, PowerPoint presentation, and spreadsheet
Typing speed to meet Showroom needs of the position.
Management Team at all levels
How To Apply For The Job
Interested candidate should send their CVs to:
Closing Date: 21 January, 2022