Chief Operation Officer

Chief Operation Officer

Chief Operation Officer

Chief Operation Officer

Responsible for providing vision and management regarding the operations of the business

The Chief Operation Officer Assists the CEO in the following;

-Strategic planning& management of strategy implementation in line with budgets and timelines.

– Establish the longer-term and annual performance goals (including revenue and profit objectives) and allocate resources to meet these goals.

– Establish and monitor performance reporting systems

– Control expense, cost and margin;

Operational Efficiency

Develop and propose operating policies to support the achievement of the company’s overall objectives
Establish operational processes/process improvement
Develop annual operating plan and budget and put in place the necessary resources ( human and others) required to execute the plan
Ensure quality control of all output as pertains to customer acquisition and delivery of services
Supervise the development of operational manual and ensure adherence by all staff to the workflow processes
Reporting matters such as compliance with goals and workplace incidents with the Chief Executive Office or the Board of Directors
Advising and evaluating department heads and managers on performance, compliance with goals.
Must hold either a bachelor’s or Master’s degree in business administration
Minimum five (2) relevant experience in a similar role
Must have working knowledge of the non-bank financial sector
Strong verbal and written communication skills
Must be self-motivated and results oriented
Must have a track record of successful financial management.
Must be self-motivated and result oriented
Ability to meet deadlines and work under pressure
Ability to delegate effectively
Must possess executive –level communication and influencing skills with the ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and have proven skills in negotiating and mediating conflict

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