Chief Operating and Technology Officer (COTO)

Full Time Greater Accra World Vision
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State: Accra, Ghana
Country: Ghana
Deadline: 01/08/2021
Qualification: Degree
Work Experience: 3 Years

Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

*Please submit your CV in English.


The Chief Operating and Technology Office (COTO) will work in partnership with the VisionFund Network (total staff of approx. 7,200) to seek to impact 4m children per year, currently, and up to 30m by 2030. The role will support the Vision Fund International (VFI) President and CEO and the Regions in delivering an Annual Operating Plan of Net Income before Donations, of circa USD5m+. As a member of the Senior Leadership Team, the COTO drives Operational Excellence and digital transformation through change management initiatives that build the capacity of the 28 MFIs to deliver on Our Promise and on VisionFund’s 2030 strategy. As a Christian leader, the COTO will develop and build a strong team to

ensure a coordinated delivery of MFI and client centric products, services and expertise to support the field operations and drive efficiency.


Senior Leadership Team membership and global responsibilities:

Be a core member of VFI senior leadership team and contribute towards the overall progress of the ministry.

Foster an organizational culture of Performance, Operational Excellence and Accountability based on VisionFund/World Vision Core Values, vision and mission.

Ensure ongoing change management and strategic priorities drive resource allocation that can deliver increased impact and target benefits, in alignment with global priorities and strategy.

Role modelling Christian Leadership and Core Values.

Represent the organisation in the global governance structure (VFI Board and Committees).

Strengthen operations and build capacity in the MFIs by developing global standards, Operational Excellence and digital transformation:

Lead on Operational Excellence by ensuring strategic, responsive and coordinated provision of global products and services to the VisionFund:

Network through a range of teams:

Technology and Digital Transformation

Data Management

Product Delivery and Execution

Sales and Branch Productivity

Frontline staff training

Operationalise and ensure ongoing application of an efficient framework for strategic initiatives and business processes implementation and the coordination of all stakeholders’ efforts.

Eliminate siloes and foster cross-collaboration to achieve effectivess programmes that support MFIs’ day-to-day field operations.

Develop and support the deployment of product and service offerings that facilitate the realisation of our strategy.

Deliver simple, efficient, innovative and secure technology & operational services to the Network that mitigate operational risk and increase efficiency.

Develop and leverage centres of excellence that drive operational excellence and deliver excellent client experience to create clear distinctives for VisionFund and value for clients.

Strengthen and increase MFI productivity across the VisionFund Network through a coordinated approach with regional and country teams.

Develop and drive digital transformation and data services throughout the organisation, setting the vision and drawing stakeholders together on this journey.

Leadership, guidance and support to the Team for personal/team development and wellbeing (personal, professional and spiritual):

Inspire and align leaders of the various teams and influence the performance of the same.

Nurture the spiritual and professional development of direct reports and team members.

Instill and encourage a strong servant and service culture in leaders and their teams; role modelling Christian Leadership and Core Values.

Provide feedback and coaching to direct reports and team members.


COO experience or strong operating skills in microfinance or banking delivering operational excellence.

15+ years’ work experience in a global, matrix-managed organisation.

5+ years’ experience managing people at a senior level.

Experience delivering digital transformation (especially core banking systems and digital solutions).

Experience working in a multinational and multicultural environment with proven cross-cultural effectiveness.

Consultancy experience (internal or external) is desirable and a proven ability for spotting improvement opportunities and making those happen in a complex and dynamic environment.

Solid strategic leadership skills preferably gained in financial services, microfinance experience an advantage.

Good written and verbal communication skills and strong at influencing.

Able to lead and manage a virtual team.

Ability to analyze, recommend solutions, mentor and guide people.

Proven organisational skills and able to ability to manage change programmes.

Must be able to simultaneously manage multiple priorities, projects and stakeholders.

A minimum of a university degree (ideally a Master’s degree) in in Finance, Business, Economics, ICT, Engineering or equivalent level of knowledge demonstrated through relevant experience.

French or Spanish fluency would be a plus.

Preferred Skills, Knowledge and Experience:

Project management experience working to recognized PM methodologies is preferred.

French or Spanish fluency would be a plus.

Work Environment/Travel:

The position requires ability and willingness to travel up to 25% of the time.

Ability to use computer, attend meetings, travel abroad.

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