Call Center Executives
QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED, a non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. The job location is Accra-Ring Road Central
Job Description
Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
Determining Clients eligibility for the companys products by comparing client information to established requirements and policies.
Educating clients by explaining procedures; requirements, answering questions and also providing information.
Receiving and handling customer complaints in a timely manner.
Maintaining communication equipment by reporting fault and problems.
Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
Skills Requirements:
Excellent Verbal communication
Excellent Phone skills
Good listening skills
Excellent Data entry skills
A good team player
Excellent Attention to details
Great sense of professionalism
Ability to Multi-task
The applicant must be able to speak good English and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
Qualification Required & Experience
Education, Experience, and Licensing Requirements:
Minimum of HND
Previous customer service experience, especially in the financial industry preferred.
Location: Accra
How To Apply For The Job
CV and cover letter should be sent to:
ccexecutive_north@quickcreditghana.com
Closing Date: 18 February, 2021
