Call Center Executives
QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED, a non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. The job location is Accra-Ring Road Central
Obtaining client information by answering incoming telephone calls; interviewing clients on their eligibility to access a loan; verifying information and entering same into a web-based database on our lending business.
Keep a comprehensive record of all calls and/or conversations in the Companys Call Centre data bank
Educating call-in prospective clients about our loans by explaining the procedures and requirements one must follow in order to access a facility.
Receiving and logging customer complaints in a timely manner to be resolved within the shortest possible time.
Maintaining communication equipment like fixed phone lines and computers by promptly reporting faults to the IT department for quick resolution.
Make sure that, whatever response given to the client with regards to our loans is in line with the pre-organised orientation scripts which covers all aspects of frequently asked questions (FAQs) concerning our lending business.
Must be willing to work for extended hours and on weekends and/or during holiday periods.
Qualification Required & Experience
Education & Experience:
Minimum of HND
Previous customer service experience, especially in the financial industry preferred.
Excellent Verbal communication
Excellent Phone skills
Good Listening skills
Excellent Data Entry skills
A Good Team Player
Excellent Attention to Details
Great Sense of Professionalism
Ability to Multi-task
The applicant must be able to speak good English and two of the following languages
How To Apply For The Job
CV and cover letter should be sent to:
NB: APPLICANTS WHO DO NOT SPEAK THE STATED LANGUAGES SHOULD NOT APPLY
Closing Date: 31 March, 2021