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Broker Business Manager at Enterprise Life
current jobs in ghana 2019
  • Full Time
  • Ghana. Accra
  • Applications have closed
  • Salary: GH¢ 700 - GH¢ 15,000

Website Enterprise Life

Job Description

  • Provide leadership for assigned unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
  • Ensure the overall management of the branch to achieve corporate objectives
  • Grow branch/business performance on all KPIs to ensure team/branch profitability
  • Support and supervise Sales Managers/Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
  • Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives 
  • Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
  • Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
  • Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
  • Handle claims investigations and report same to Head of Forensics
  • Coordinate and facilitate Sales Agents and Back Office Trainings and report same to the Training Unit as part of monthly reports
  • Effectively communicate business decisions and information to all staff and stakeholders
  • Escalate and follow-up on issues with other Departments for a quick resolution per approved TATs
  • Engage, drive and inspire confidence in the staff to achieve business and personal goals
  • Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

Required Skills or Experience

  • 1st Degree in a relevant field from an accredited University
  • A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
  • Must have proven track record as a Sales/ Agency Manager
  • Experience in managing other functional areas such as customer service, premium admin and general administration
  • Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
  • Excellent Communication Skills ( oral and written)
  • Good Report Writing Skills
  • Strong computer knowledge ( Microsoft Office)
  • Must have demonstrated good/ethical behavior over the years
  • A professional qualification is desirable

How To Apply

Qualified and interested applicants should send their Cover Letter and CV to before close of work 22nd May 2019.

Please note that only short-listed applicants would be contacted.

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