Applications and Cloud Solutions Analyst

Full Time Greater Accra LMI Holdings
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State: Accra, Ghana
Country: Ghana
Deadline: 07/05/2021
Qualification: Degree
Work Experience: 4 Years
Career Level: Mid-level

PURPOSE OF ROLE: To provide technical support to the group in applications and cloud solutions. Will work as an internal product manager for all IT solutions.

Key tasks:

· Manage and monitor all cloud-based solutions and infrastructure to ensure integrity.

· Plan organization’s cloud computing infrastructure and applications

· Proactively ensure the highest levels of all cloud solutions and infrastructure availability.

· Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.

· Provide support on all cloud applications, resolve incidents and implement changes.

· Participate in the design of information and operational support systems.

· Support special projects such as the implementation of new application systems, upgrades, process improvement initiatives, and business realignments.

· Develop standard operating procedures and documentation.

· Creates methodology to measure process performance against established metrics.

· Any other responsibilities allocated which are appropriate to the grade of the post, assigned by supervisor.

Core Competencies:

• Excellent communication and interpersonal skills, both written and verbal

• The ability to relay technical information to non-technical users and elicit clients’ needs

• Customer service skills

• Problem-solving ability

• Analytical skills

• The ability to establish rapport with stakeholders

• Attention to detail

• Patience and understanding

• The ability to work independently but also as a part of a team

• Project-management skills

• A proactive attitude

• Ability to work to deadlines and give realistic estimates

• Willingness to learn.

Technical Competencies:

• Professional Degree, preferably in Computer Science, Computing, from a recognized institution.

• Minimum four (4) years experience in a similar role.

• Proficient in Managing and Deploying Microsoft 365, SharePoint and Azure Solutions

• Proficient in managing Webs services (Hosting, Domains, Subscriptions and DNS)

• Certification in Microsoft 365 Administration and Azure Administration

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  • Salary: $Confidential
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