Analyst, Network Quality Reporting

Full Time Greater Accra MTN Ghana
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State: Accra, Ghana
Country: Ghana
Deadline: 02/03/2021
Qualification: Degree
Work Experience: 3 Years
Career Level: Mid-Level
Industry: Telecommunication

Job Summary

Gather and analyse all areas of Network data by ensuring quality and integrity in data reporting aligned with laid down standards and best practices as defined. The role will involve creating, verifying and analysing reports for Network Group and relevant stakeholders concerning network Quality, rerunning of prioritization model, analysis on network performance issues and undertaking other generic reporting.

Job Context

Highly dynamic and competitive telecommunication industry
Advancement in global technology trends
MTN Group business standards and practices
Diverse cultural environment
Segmentation structure implication
Performance driven environment
Developing sophisticated client base

Job Role

Periodically run the prioritization model for MTN Ghana.
Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending action plan.
Proactively monitor and investigate quality issues raised in any forum by critically analysing issues affecting quality.
Perform bi annual prioritization of all sites in the Network for Customer Experience Model Collection of data, reprioritization and circulation to all stakeholders.
Analyse NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
Support in conducting research and analysis of NWG statistics in relation to initiatives in war room.
Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation
Perform analysis of KPIs and recommend areas of focus to enable the organization meet NCA requirements.
Provide support for Marketing; Geo Marketing team on research into NWG KPIs by preparing reports and analysis, investigating and establishing of correlation, etc
Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
Investigate and report on revenue loss due to network challenges.
Deliver on all assigned and ad-hoc work-related requests


Minimum of a 1st Degree in Engineering
A qualification in Statistics is an added advantage.


Minimum of 3 years relevant work experience


Professional/Technical competencies:

Knowledge in Network System Technologies (GSM & WCDMA networks, etc)
Knowledge in GSM & WCDMA networks’ architecture, topology, protocols and Interfaces.
Network KPI Statistics Analysis skills
Understanding of telecommunications protocols
Monitor performance statistics and generate reports
Knowledge in Network quality management
Knowledge in use of reporting tools
Knowledge in use of drive test tools
Have analytical and diagnostic Skills.
Ability to analyze conceptual situations and take initiatives
Behavioural competencies:

Ability to manage & develop self consistently.
Team player, and accountability for area of work assigned
Innovative, takes initiative, result oriented.
Customer focused
Interpersonal Skills
Ability to focus on priorities and plans & meet timelines
Good written and verbal communication, & technical reporting
Commitment to the organization
Analytical & Problem-solving abilities.

Must live the MTN Values of Can Do; Integrity; leadership; Innovation; Relationships

Must Live the MTN Vital Behaviours of;

Complete Candor, Complete Accountability, Active Collaboration and Get it Done

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by March 4, 2021 to:


Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted

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  • Applications have closed
  • Salary: $Confidential
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